Sales/AR Leasing Admin

Leasing Administrative Assistant

We are seeking a professional, customer-focused Leasing Administrative Assistant to support the daily operations of a busy residential apartment community in the Akron area. This role combines administrative responsibilities with resident support and leasing assistance, making it a great opportunity for someone who enjoys working with people while staying organized in a fast-paced office environment.

Key Responsibilities

• Track phone, email, and office traffic to support leasing and occupancy efforts.
• Process rental applications, including credit checks and income verification while maintaining confidentiality.
• Complete leasing paperwork and accurately enter data into company systems.
• Assist with lease execution and collection of initial deposits and rent payments.
• Coordinate and support a smooth move-in experience for new residents.
• Maintain organized and accurate resident files.
• Respond to resident inquiries and service requests, creating work orders as needed.
• Answer incoming calls, greet visitors, and provide exceptional customer service.
• Support collections activities, administrative projects, and other office duties as assigned.
• Assist the Property Manager and leasing team with day-to-day operations.

Qualifications

• Minimum of 2 years of administrative experience in a busy office environment.
• Strong customer service and communication skills, both written and verbal.
• Previous leasing, property management, or apartment industry experience is a plus.
• Proficiency with Microsoft Word and Excel; ability to learn new software systems quickly.
• Strong organizational skills and attention to detail.
• Ability to handle confidential information with professionalism and discretion.
• Dependable with a strong commitment to attendance and punctuality.