Director of Guest Services - Ka Haku, a Hilton Club. Job in Honolulu Move Collective Jobs

Job Description The Director of Guest Services oversees all Front Office operations to ensure efficient, consistent, and highly responsive service. This role supports a premier resort environment by maintaining strong service standards, effective team leadership, and smooth coordination across guest-facing functions. HGV offers outstanding Team Member travel discount programs and much more through Perks at Work, exclusive Go Hilton Travel, HGV Getaway, and RCI Travel, opening access to discounts at over 1500+ brands and resorts. Your daily work location unlocks your specific set of benefits. Here’s Why You’ll Love It Here Salary Range: $83,000 ~ $108,000 annually This position is eligible for a corporate bonus Medical, Dental, and Vision insurance from Day One Financial Wellness – 401k plan with company match, Life insurance, Company stock purchase program Team Member Travel Program – enjoy discounted rates at incredible properties around the globe Flexible PTO plan for managers and above that provides employees with ample time off to rest, recharge, and spend quality time with their loved ones. Team Member Recognition and numerous learning and advancement opportunities to fuel your professional growth…and more! Additional Responsibilities Leads Front Office operations with a focus on organized processes, reliable service delivery, and clear communication across departments. Monitors guest feedback and operational performance to ensure service expectations are met and issues are resolved promptly. Ensures accurate room inventory management and effective partnership with Housekeeping and other departments. Oversees team development, staffing, scheduling, performance management, and adherence to company policies. Manages departmental budgets and operational resources to support efficient and predictable business performance. Maintains strong vendor relations and ensures external partners support operational needs. Performs other duties as required. Minimum Qualifications High School Diploma or equivalent 5+ years of related experience, ideally in Front Office or Guest Services 4+ years of managerial experience, preferably in hospitality or a similar setting Prior Front Office or Guest Services leadership experience Proven leadership skills with the ability to support and guide teams effectively Strong organizational skills with the ability to manage multiple priorities Proven problem-solving and decision-making abilities Clear and professional communication skills Ability to collaborate well with other departments Experience working in a structured, policy-driven environment Proficiency in MS Office and related applications. Desired Qualifications Bachelor's Degree or college diploma 7+ years of related experience 6+ years of managerial experience, preferably in hospitality or a similar setting Prior experience working in a timeshare ownership environment Previous experience in a luxury resort setting Familiarity with budgeting and operational reporting CPR/First Aid certification Bilingual in Japanese and English (read, speak, write) We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. #J-18808-Ljbffr Broughton Group