Aerospace Customer Success / Account Manager
$70k - $90kSpecialized Recruiting Group
Job Description
Job Description
Located in Cincinnati, OH
Salary: $70k-$90k Aerospace Customer Success / Account Manager Location: Cincinnati, OH Compensation: $70k-$90k Requirements:- Bachelor's degree or 5+ years of experience in customer service, sales support, or a related role.
- Aerospace industry experience is required. Experience tooling or machining within an aerospace industry is a plus.
- Background in import/ export is a plus.
- Advanced proficiency in Microsoft Office Suite, particularly Excel.
- Strong analytical, mathematical, and problem-solving skills with the ability to perform pricing and cost analyses.
- Experience working with ERP systems and maintaining accurate customer and product data.
- Excellent communication, customer service, and relationship-building skills.
- Process customer RFQs by reviewing requirements, performing pricing analysis, preparing quotations, and maintaining quote records within the ERP system.
- Review and process customer purchase orders, resolve discrepancies, enter orders into the ERP system, and provide order acknowledgements.
- Respond to customer inquiries regarding quotations, orders, invoices, product information, warranty requests, and service-related issues.
- Investigate and resolve customer concerns, including product damage, missing components, and warranty claims while ensuring timely closure.
- Collaborate with engineering, purchasing, and sales teams to maintain accurate product documentation, costs, and market pricing information.
- Prepare customer order status reports, KPI metrics, and support continuous improvement initiatives.
- Generate and maintain pricing data and product catalogs for designated customers and programs.
Vacancy posted 16 days ago
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