Personal Lines Client Manager

Job Description

Job Description

Are you someone who genuinely enjoys helping others and making their day a little brighter? Highstreet Insurance is looking for a warm and organized individual to join our team in Emmaus, Pennsylvania, as an Insurance-Personal Lines Client Manager.

We're not just selling insurance; we're building trusted relationships and providing peace of mind to our community. Imagine being the friendly voice on the phone, the helpful hand guiding clients through their policy needs, and the reliable presence ensuring everything runs smoothly.

You’ll be instrumental in fostering lasting connections with our clients, making sure they feel valued and well-cared for every step of the way. If you have a knack for customer service, a keen eye for detail, and a desire to grow within a supportive and positive environment, we’d be thrilled to welcome you aboard.

Come be a part of a team that truly cares!

Responsibilities

Serve as the primary point of contact for our personal lines insurance clients, ensuring their needs are met with a positive and helpful demeanor.

Assist clients with policy inquiries, changes, and renewals, providing clear and accurate information.

Process policy endorsements, cancellations, and other administrative tasks efficiently.

Gather necessary information and documentation for new business applications and client updates.

Build and maintain strong, positive relationships with clients, fostering loyalty and satisfaction.

Collaborate with the sales team to ensure a seamless client experience from quoting to policy inception.

Stay informed about insurance regulations and company policies to provide up-to-date service.

Requirements

High school diploma or equivalent; Associate's or Bachelor's degree preferred.

Previous customer service or administrative experience.

Familiarity with insurance products and terminology is a plus.

Excellent verbal and written communication skills.

Strong organizational abilities and attention to detail.

P&C License Required

Ability to handle multiple tasks simultaneously in a busy office setting.

Benefits

• Paid Time Off (PTO)
• Flexible Schedule
• Health Insurance
• Dental Insurance
• Vision Insurance
• Mon-Fri Schedule
• Evenings Off
• Hands on Training
• Retirement Plan