Care Coordinator

Conduct regular check-ins with assigned customers and providers Respond to calls, emails, texts, and voicemails within expected timelines Follow up on concerns, service changes, scheduling needs, and support questions Assist with customer and provider matching based on needs, preferences, availability, location, and compatibility Coordinate meet-and-greets between customers and potential providers Identify service gaps, unmet needs, or support concerns and communicate them to the appropriate team member Document customer and provider interactions in support notes Maintain accurate customer and provider demographic information Collect monthly updates related to customer goals, desired outcomes, provider observations, and support needs Assist with quarterly reports, action plans, protocols, and related customer documents Obtain customer or legal guardian approval for protocols and action plans when needed Send approved documents and updates to Services Coordinators, Personal Agents, or case managers Train and coach providers on customer-specific routines, protocols, communication preferences, safety needs, professional communication, boundaries, reliability, and documentation Respond to concerns, gather information, document issues, identify next steps, and escalat e serious concerns or service disruptions Work scheduled DSP shifts as assigned Support customers with daily living tasks, community participation, routines, personal goals, and independence Follow customer-specific protocols, action plans, safety plans, and support expectations Complete accurate service documentation for DSP shifts Promote customer dignity, choice, safety, independence, and community inclusion Requirements Strong written and verbal communication skills Ability to document clearly, professionally, and accurately Ability to manage multiple tasks and follow-up items Ability to remain calm and solution-focused during sensitive situations Comfort using phones, email, text communication, documentation systems, and basic computer programs Reliable transportation and ability to travel locally as needed Ability to provide direct support services as part of the role Commitment to person-centered support for individuals with intellectual and developmental disabilities Experience as a DSP, caregiver, coordinator, case management assistant, or similar role Experience supporting individuals with intellectual and developmental disabilities Experience communicating with families, guardians, Services Coordinators, Personal Agents, case managers, or provider agencies Experience completing service notes, progress updates, reports, protocols, or support plans Knowledge of Oregon IDD services, counties, brokerages, or in-home and community-based supports Background check required due to access to vulnerable individuals Core Competencies Demonstrates strong communication and documentation skills while providing person-centered support to individuals with intellectual and developmental disabilities. Capable of managing multiple tasks and coordinating effectively with families, providers, and case managers. Highest-signal resume keywords Direct Support Services (DSP) Person-Centered Support Communication with Families and Guardians Documentation of Service Notes and Reports Knowledge of Oregon IDD Services Hard Skills Service Documentation Progress Updates Protocols Support Plans Customer and Provider Matching Soft Skills Strong Written Communication Strong Verbal Communication Solution-Focused Approach Task Management Calm Under Pressure Certifications & Qualifications Background Check Industry Keywords Intellectual Disabilities Developmental Disabilities Community-Based Supports In-Home Supports Oregon IDD Services Tools & Technologies Documentation Systems Basic Computer Programs Email Communication Text Communication Phone Communication #J-18808-Ljbffr Jobtailor