Circulation Manager

Department: Circulation Immediate Supervisor: Coordinator of Customer Services Position Summary Under the direction of the Coordinator of Customer Services, the Circulation Manager leads the daily operations of the Circulation Department and ensures consistent, high-quality access to library services. This position oversees a full range of circulation services, performs routine administrative functions, and addresses customer concerns using sound judgment and excellent customer service practices. The Circulation Manager supervises, trains, schedules, and evaluates circulation staff to support excellent customer service and efficient workflows. They also demonstrate a commitment to the library’s mission and philosophy of public service. The role regularly serves as Supervisor-on-Duty, provides leadership in the absence of the Coordinator, and contributes to a welcoming, responsive, and well-managed service environment. Education and Experience Bachelor’s degree from an accredited college or university required. Customer service or library experience, including supervisory responsibilities, strongly preferred. Key Responsibilities All duties listed below are essential job functions for which reasonable accommodations will be made. Leadership and Supervision Supervise day-to-day operations of the Circulation Department, including scheduling staff, assigning work, and setting priorities. Hire, train, and evaluate circulation staff in accordance with library policies and procedures. Provide ongoing training and professional development opportunities for staff. Foster a positive, respectful, and productive work environment. Conduct regular staff meetings, communicate expectations, and seek staff input. Serve as a resource for staff on circulation procedures and services. Represent department staff to Library Administration in a fair and responsive manner. Exercise independent judgment in operational and staffing decisions in alignment with library policies. Routinely serve as Supervisor-on-Duty and provides leadership coverage in the absence of the Coordinator of Customer Services. Customer Service and Operations Ensure high-quality, consistent customer service that is friendly, responsive, and professional. Address and resolve customer concerns effectively, including difficult situations, with a focus on positive outcomes. Oversee circulation desk operations and ensure efficient use of the integrated library system. Monitor and maintain a welcoming, safe, and user-friendly environment within the Circulation Department. Oversee timely shelving, organization, and maintenance of library materials, including basic repair and cleaning. Maintain awareness of customer activity to support the safety and security of the collection and facility. Support consistent circulation practices across library locations. Policy, Planning, and Strategy Interpret and implement library policies and procedures; ensure staff understanding and compliance. Analyze workflows and develop improved procedures to enhance efficiencies and service quality. Use data and reports to monitor circulation activity and improve service delivery. Participate in system meetings, committees, and library projects. Engage in professional development opportunities, including participation in local and state library organizations. Adhere to all personnel policies, procedures, and applicable union agreements. Communication and Collaboration Maintain positive working relationships with staff, administration, external partners, and the public. Keep the Coordinator of Customer Services informed of personnel matters, operational concerns, and department needs affecting service delivery. Communicate library goals, objectives, and procedural changes to department staff. Minimum Qualifications Knowledge of library operations and circulation services. Knowledge of Dewey Decimal Classification. Knowledge of supervisory and management principles. Strong leadership and staff supervision skills, including the ability to delegate effectively. Excellent customer service and conflict resolution skills. Strong verbal and written communication skills. Knowledge of cash handling procedures and basic financial processes. Ability to think analytically and improve workflows and procedures. Ability to organize work, set priorities, and make sound independent decisions. Ability to maintain confidentiality and demonstrate integrity. Proficiency with integrated library systems and related technology, including Microsoft Office. Ability to perform basic math and understand alphabetical and numerical sequencing. Dependability, punctuality, and adaptability in a changing environment. Exhibit professionalism, patience, tact, and a positive attitude in all interactions. Work Conditions and Requirements Ability to stand for extended periods of time. Ability to lift up to 35 pounds and push carts weighing up to 300 pounds. Ability to bend, reach, and perform repetitive tasks. Availability to work evenings and weekends. Employment is contingent upon successful completion of a criminal background check. This job description is intended to describe the general nature and level of work performed. It is not an exhaustive list of all responsibilities. Employees may be required to perform other duties as assigned, with reasonable accommodations provided as applicable. #J-18808-Ljbffr a 2017 study for the Ohio Library Council found