Practice Operations Manager

The Role We are hiring a Practice Operations Manager to serve as the operational leader for our Los Altos, CA clinic. As a dyad partner to our Clinic Director, the Practice Operations Manager will lead service delivery and operational alignment, driving key KPIs and meeting or exceeding operational targets. Working onsite and in close partnership with clinical leadership, this individual will provide leadership across people, systems, and processes—including training, coaching, mentoring, and developing teams—while modeling the behaviors needed to deliver best‑in‑class service and care to our members. Truly cross‑functional, you are comfortable working across clinic and centralized teams, including HR, Talent, Finance, Growth, Central Operations and Technology to facilitate the programs and systems that will enhance your team’s ability to deliver exceptional care while growing a healthy, sustainable business. You are adept at navigating change in a growing organization, are curious and motivated to learn new technologies, and embrace the ability to improve and streamline how work is executed in your clinic. A player/coach, you are equally as comfortable delegating work as you are rolling up your sleeves working with members. You possess meticulous attention to detail and are highly organized. What You Will Work On Clinic Operations & Environment Provide direct oversight of day‑to‑day operations of the clinic, including oversight of the clinical team’s operations in collaboration with the Clinical Director Maintain a clean, organized, and welcoming clinic space, following all brand guidelines Partner with vendors and business associates including but not limited to building management, medical supply providers, cleaning services, maintenance, and regulatory visits Maintain systems and documents to ensure regulatory compliance with the Joint Commission and other regulatory bodies Maintain and oversee all schedules and templates to ensure consistent member experience, thoughtful and productive clinician schedules, and billing and regulatory compliance Team Management & Culture Foster a proactive, adaptable, and engaged team environment Hire, train, coach and develop employees, fostering a culture of nimble learning and continuous improvement as we expand, evolve, and implement new technologies Manage daily care team schedules, PTO and timecard approval Work collaboratively with medical and clinical leadership Patient Experience & Communication Facilitate a best‑in‑class member centered experience, according to “The Amae Way” Communicate with members and their families about patient financial responsibilities when appropriate, and ensure timely payment and accurate record‑keeping Collaborate closely with Growth teams to welcome potential members into care Cross‑functional Collaboration & Performance Communicate regularly and proactively with colleagues across the clinic and organization to overcome obstacles and contribute to a collaborative culture Monitor and drive Key Performance Indicators (KPIs) within the practice operations, and maintain accurate and up‑to‑date data sources What You’ll Have Bachelor’s Degree preferred 5+ years of experience in practice leadership, with a preference for experience within complex, multi‑specialty ambulatory settings Direct experience leading multidisciplinary patient‑facing teams, inclusive of coaching and training on service delivery, optimizing operations and enhancing patient experience Strong desire to surpass the status quo for patient experience Comfort with change, navigating ambiguity, and ever‑evolving tech tools and systems Demonstrated experience in improving processes to improve operational outcomes Experience implementing structured process improvement methodologies (Lean, etc.) with positive outcomes, and coaching others in the process Experience working with SMI or equally complex patient populations desired Experience working in rapidly growing practices desired This is a full‑time in‑person role based in our Los Altos, CA clinic. Benefits Amae Health is committed to fair and equitable compensation practices. Base salary range for this role is $95,000‑$115,000 per year and will be adjusted to market cost. Comprehensive medical, dental, and vision coverage. Parental leave and programs built around well‑being. We’ll share specifics during the interview process. #J-18808-Ljbffr