SinglePoint Business Operations Analyst

Job Title

SinglePoint Business Operations Analyst

Job Description

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel atall from Day One.

The SinglePoint Business Operations Analyst supports the SinglePoint application by providing third-level production support for complex issues escalated beyond front-line and level two teams. Day to day, this role works call tracking tickets, performs file monitoring, supports SinglePoint access management, and participates in code deploy validations and follow-up issue discussions. The role partners closely with internal support teams and the SinglePoint development team, communicates operational updates through Teams, and helps keep daily production support running smoothly while supporting coverage during later business hours as part of a rotating schedule.

Basic Qualifications - Bachelor's degree, or equivalent work experience - Typically six or more years of related experience

Preferred Skills/Experience - Comprehensive knowledge of policies, plans, procedures, products and regulatory requirements for assigned business unit - Ability to conduct an analysis of a business need, including scheduling meetings, planning agendas and conferring with business line leaders - Advanced understanding of project management and testing methodology and procedures - Ability to develop test schedules, review testing plans, track test issues and report on test results - Strong analytical and forecasting skills - Ability to manage multiple tasks/projects and deadlines simultaneously - Ability to work as part of a project team - Effective verbal and written presentation and communication skills - Proficient computer navigation skills using a variety of software packages including Microsoft Office applications

Location expectations This role requires working from a U.S. Bank location three (3) or more days per week.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $92,820.00 - $109,200.00