Customer Care Representative

Customer Care RepresentativeLocation: Elkhart, IN (100% Onsite) Salary: $34,000 – $39,000 Days/Hours: Monday-Friday, 8:00 AM – 5:00 PM (1-hour lunch)About the RoleOur client is seeking a Customer Care Representative to support its customer service team. This role combines customer service, call center support, payment processing, account management, and administrative duties. The ideal candidate is detail-oriented, customer-focused, and enjoys working in a fast-paced environment.Key ResponsibilitiesHandle customer interactions via phone, email, and CRM system.Process customer payments accurately and efficiently.Assist customers with account questions, updates, and service requests.Support call center operations by handling incoming customer calls.Manage customer accounts and maintain accurate records within the CRM.Investigate and process customer refunds and payment disputes.Perform account maintenance and account cleanup activities.Assist with mailing invoices, customer correspondence, and other materials.Prepare outbound mailings and process incoming mail from customers.Assist with front desk coverage and customer reception as needed.Help manage lost and found items and related customer inquiries.Support fulfillment and administrative projects as assigned.Complete additional customer service and office support duties as needed.QualificationsPrevious customer service, call center, administrative, or office support experience preferred.Strong verbal and written communication skills.Experience handling customer payments, account updates, billing inquiries, or dispute resolution is a plus.Ability to multitask and prioritize responsibilities in a fast-paced environment.Strong attention to detail and problem-solving skills.Proficiency with Microsoft Office and CRM systems.Professional and customer-focused attitude.