Alpha Fit Club Operations/Front Desk Associate

Job Description

Job Description

Front Desk Associate | Operations Team

About Alpha Fit Club & Your Role as Front Desk/Operations
Alpha Fit Club is a high-energy group fitness studio committed to delivering an unmatched fitness experience. Our team is driven, passionate, and dedicated to building a strong community. As a Front Desk Associate, you’ll be the first face our members see, setting the tone for their entire experience. You are responsible for providing exceptional service, maintaining smooth day-to-day operations, and ensuring the studio runs efficiently. Your ability to multitask, sell memberships and retail, problem-solve, and bring positive energy will contribute to the overall success of the gym.

Key Responsibilities:

• Member Experience & Customer Service
• Greet members with a warm, welcoming attitude
• Assist with check-ins and class bookings
• Provide information on membership options, promotions, and policies
• Address member inquiries, concerns, and feedback professionally
• Sales
• Actively promote and sell memberships and class packages
• Educate members on promotions, add-ons, and benefits to enhance their experience
• Operational Support
• Maintain a clean, organized front desk and lobby area
• Support trainers and coaches with class transitions and studio upkeep
• Troubleshoot minor tech issues with check-in systems and class software

Qualifications & Skills
Strong interpersonal and communication skills
Sales-driven with the ability to upsell and close deals
Ability to multitask in a fast-paced environment
Comfortable with technology and gym management software
Passion for fitness and a team-oriented mindset

Schedule & Availability
Part-time positions available
Must be available for early mornings, evenings, and weekends as needed.

Why Join Alpha Fit Club?
Be part of a growing fitness community
Competitive pay and membership perks
A dynamic, supportive team environment