Client Relationship Consultant 3 (Banker) Hilliard, OH Office

Client Relationship Consultants build relationships with customers by engaging them across multiple channels—including in-person, by appointment, and virtually—to provide the best possible counsel while adopting a digital‑first mindset. Responsibilities Build trust and assess customers’ banking needs. Obtain and process customer and account information. Demonstrate deposit and loan products, recommend solutions based on each customer’s unique goals and needs. Proactively outreach and follow up to learn customers’ financial needs and channel preferences. Identify solutions for new and existing clients by effectively engaging and communicating with them. Maintain a working knowledge of consumer and business banking products and services, including digital products. Provide a consistent optimal client experience, including greeting clients and processing basic transactions. Develop collaborative partnerships with branch team members and other partners to best serve clients. Open new consumer and business accounts, complete service requests, and submit credit applications. Proactively educate clients on emerging and self‑service digital products to assist with meeting their financial needs. Leverage available resources and technologies to optimize the client experience and serve clients with operational excellence and accuracy. Basic Qualifications High school diploma or equivalent. Typically a minimum of four to five years of job‑related retail banking experience or a combination of experience and commensurate training. Preferred Skills / Experience Proven ability to build and foster relationships with clients through proactive outreach and follow‑up. Ability to effectively engage and communicate with clients. Thorough knowledge of applicable bank and branch policies, procedures, and support systems. Thorough knowledge of all retail products and services. Proven customer service and interpersonal skills. Experience in participating in sales campaigns/promotions. Experience with using and demonstrating digital products and self‑service technologies. Ability to explore and identify a customer’s true needs while leveraging a digital‑first mindset. Demonstrated advanced level of proficiency in making appropriate recommendations that meet customer needs both reactively and proactively. Experience in the financial services industry. Benefits Healthcare (medical, dental, vision) Basic term and optional term life insurance Short‑term and long‑term disability Pregnancy disability and parental leave 401(k) and employer‑funded retirement plan Paid vacation (two to five weeks depending on salary grade and tenure) Up to 11 paid holiday opportunities Adoption assistance Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law Pay Range $23.75 – $29.03 EEO Statement U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. U.S. Bank participates in the U.S. Department of Homeland Security E‑Verify program. #J-18808-Ljbffr U.S. Bank