Human Resources Assistant

HR Assistant

Alliance Mobile

Alliance Mobile is seeking a highly organized, people-focused, and detail-oriented HR Assistant to support our growing Human Resources team. This role plays a critical part in maintaining smooth HR operations by handling foundational administrative, communication, onboarding, and employee support functions across the organization.

The HR Assistant will help create an exceptional employee experience while supporting the HR and Recruiting team by managing daily operational responsibilities, employee communications, and HR coordination tasks. The ideal candidate thrives in a fast-paced environment, communicates professionally, and has a passion for supporting people and processes.

At Alliance Mobile, our mission is to provide an extraordinary experience to our customers and communities while paving the way for our team to grow professionally and personally as AT&Ts #1 Partner.

Send standard HR communications including:

o COS/termination emails

o New hire communications

o UID Ready and Blacklisted notices

o Letters of Separation

o Time review emails

o Orientation call emails

o Headshot audit notifications

Maintain and distribute updated store lists and market/district leadership changes

Communicate dual Store Manager updates to the Commissions team

Coordinate with Staff Support on shared communications, trackers, and spreadsheets

Support onboarding administrative tasks for new hires

Add new hires and terminated employees to yearly HR tracking checklists

Assist with onboarding paperwork distribution and completion tracking

Support offboarding administrative processes as directed

Help ensure a smooth and positive transition experience for employees entering or exiting the company

Assist in managing orientation call rosters and scheduling

Help maintain and update orientation call content and materials

Send orientation invites, reminders, and follow-up communications to new hires

Support a welcoming and engaging onboarding experience

Pull UKG reports to identify upcoming birthdays and work anniversaries

Publicize birthdays and celebrations through workplace communication platforms

Manage DoorDash birthday budget distributions

Track and recognize employee milestones including 1, 3, 5, and 10-year anniversaries

Coordinate milestone gifts and employee appreciation initiatives

Answer office phone calls and maintain office extension lists

Greet guests and monitor front office activity

Manage office supply and operational orders through vendors such as Amazon and Regency

Coordinate flower and gift orders as requested

Submit IT tickets related to:

o Rehires

o Email changes

o Authentication issues

o Device concerns

Assist with headshot compliance audits

Conduct shirt size audits for marketing initiatives as needed

Resolve incoming HR Zendesk tickets in a timely and professional manner

Direct employees to the appropriate department when necessary

Provide employee support and assist with concerns when HR leadership is unavailable

Help maintain a positive and supportive employee experience

Update commissionable dates in Alliance systems for employees

Assist with store closure updates across company systems

Support HR audit projects and reporting tasks as directed

Help maintain accurate employee records and HR data integrity

Previous administrative, office, HR, or customer service experience preferred

Strong organizational skills and attention to detail

Excellent written and verbal communication skills

Ability to handle confidential information professionally

Comfortable working in a fast-paced and evolving environment

Proficient in Microsoft Office, Google Workspace, and spreadsheet management

Experience with HRIS systems, Zendesk, UKG, or workforce management systems is a plus

Positive attitude with a team-first mindset

Bachelors Degree or working towards completing degree

Full-Time 40 hours weekly

Salary: $48,000- $50,000 annually based on experience

Benefits: Corporate level Medical, Dental, Vision, LTD, STD, and Life Insurance

401k: Eligible to enroll after 90 days with Alliance Mobile with a company match

PTO: Eligible for PTO accrued at the Corporate Benefit level

Work Location: Corporate Office / Troy, MI