Field Service Technician (Level 3) - Toner Production Equipment

Position Overview The Field Service Technician – Toner Production Equipment will be considered a specialist for a product line that the BID service team supports. This level technician will demonstrate a full working knowledge of a product line including theory of operation as well as the mechanics. Will provide solutions to complex problems as well as provide field and/or remote support to technicians. Preferred Location Dallas, TX. Job Description Provide on-site support installations and service repair to customers in North America Provide solutions to complex service issues Maintain close communication with Technical Service Manager, Regional Service Manager, and the Technical Phone Support team to ensure accurate resolution of service issues Develop strong working relationships with customers Perform pre-installation assessment and site inspection of equipment in accordance with FUJIFILM equipment requirements Complete and submit service activity information and paperwork timely to the appropriate group/department Monitor and manage the return of all parts Manage and complete all Preventative Maintenance requirements Attend training classes (locations throughout the world), to stay current on both new and existing products Weekend work and overtime required as needed for installations, service calls and training Provide technical support and direction to technicians leading to the resolution of escalated service issues Conduct technical training classes as needed for technicians Provide sales assistance in demos and/or customer visits as needed Monitor critical accounts and actively participate in support activities to accomplish quick and effective problem resolution Communicate technical issues to the Technical Service Manager and technical support group Perform related duties as assigned by manager Travel 60-70% Required Skills/Education High School diploma or GED equivalent Two-year electronics or mechanical engineering degree or equivalent in field experience 5 or more years of field service experience with toner-based production equipment Extensive knowledge in electronics and mechanical operation Outstanding customer service Computer skills with emphasis on operating systems and hardware Requires a valid state driver's license (Real ID compliant), and passport Must be able to do extensive traveling Working knowledge of Microsoft applications Possess necessary skills/attributes to include excellent communication skills (both verbal and written) Salary And Benefits Up to $38/hr depending on experience Medical, Dental, Vision Life Insurance 401k Paid Time Off EEO Information Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc. ADA Information If you require reasonable accommodation in completing this application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department (View email address on click.appcast.io). #J-18808-Ljbffr Fujifilm Print US