Customer Service Representative/ Office Assistant

Customer Service/ Administrative Assistant- Optical Office Support

We are seeking a friendly, organized, and detail-oriented Administrative Assistant to support daily operations in a busy healthcare/optical office environment. This role is ideal for someone who enjoys providing excellent customer service, handling administrative responsibilities, and working in a fast-paced setting.

The position offers flexible scheduling and may be a great opportunity for a college student seeking part-time hours or someone looking for 30-40 hours per week.

Key Responsibilities

• Create, update, and process optical orders and payments
• Assist with insurance verifications and authorizations
• Maintain both electronic and paper filing systems
• Perform general administrative duties including scanning, copying, filing, faxing, mailing, and data entry
• Answer, screen, and direct incoming phone calls and emails
• Process orders, payments, and customer inquiries accurately and efficiently
• Assist management with special projects and administrative initiatives
• Maintain confidentiality of patient and organizational information
• Follow company policies, procedures, and compliance standards
• Provide additional administrative support as needed

Qualifications

• High school diploma or equivalent required
• Strong organizational and time management skills
• Excellent verbal and written communication abilities
• Comfortable using computers and standard office software
• Ability to prioritize tasks and solve problems independently
• Strong attention to detail and customer service skills
• Previous administrative, receptionist, medical office, or optical experience is a plus but not required

What We Offer

• Flexible hours
• No Saturday shifts
• Opportunity for temporary-to-permanent employment
• Multiple work locations available in Spring Valley, Monsey, and Monroe, NY
• Great opportunity for college students or individuals seeking part-time to full-time hours