Customer Service Rep

Customer Service Representative

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Responsibilities

• Communicate with customers via inbound and outbound manual calls, as well as outbound calls that are generated via an automated dialer system
• Document calls, entering customer orders in computerized record keeping system
• Verify and update customer demographic information
• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• Help with the training of employees
• Calculate figures and amounts in reference to frequency and doses dispensed
• Apply common sense understanding to carry out oral and written instructions

Education and Experience

• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience
• Must meet any licensing requirements necessary for specific location
• Data-entry and computer experience required

Physical Demands

The employee must occasionally lift and/or move up to 10 pounds.