Customer Support Agent

As a remote, entry-level Customer Support Agent I, the candidate will respond to patient inquiries, resolve routine issues, and provide compassionate support while ensuring a positive healthcare experience. Key responsibilities: Respond to patient inquiries via phone, email, and SMS, delivering timely and professional support Resolve routine questions related to account access, appointment scheduling, and general service inquiries Document patient interactions accurately and escalate complex issues to the appropriate team when necessary Required qualifications: High school diploma or equivalent A genuine desire to help people with a patient-first mindset Strong organizational skills and the ability to manage multiple tasks efficiently Comfort with using computers and learning new software Previous customer service experience is a plus