Program Manager III

Job Description

Key Responsibilities

Process Documentation & Knowledge Management

• Partner with business stakeholders and subject matter experts to document existing operational processes that are not currently captured.

• Analyze current workflows and identify documentation gaps, inconsistencies, and opportunities for standardization.

• Create, maintain, and update process documentation, job aids, procedural guides, and knowledge articles.

• Establish and maintain documentation standards and governance practices.

• Support documentation efforts associated with process changes, system enhancements, and large-scale business initiatives.

Confluence Administration & Ownership

• Serve as the primary owner and administrator of the team's Confluence environment.

• Design, build, organize, and maintain internal and external-facing Confluence pages.

• Develop structured knowledge repositories that improve information accessibility and usability.

• Partner with team members to continuously update documentation and ensure content remains accurate and current.

• Guide stakeholders on documentation best practices and information architecture.

SharePoint Management

• Build and maintain SharePoint sites, pages, and document libraries.

• Organize file storage structures and implement effective document management practices.

• Configure SharePoint features and functionality to improve collaboration and information sharing.

• Support business-facing pages, newsletters, dashboards, and Power BI integrations.

• Assist with ongoing maintenance and enhancement of communication and knowledge-sharing platforms.

Communications & Stakeholder Coordination

• Coordinate and support communications related to operational issues, including outage notifications and business updates.

• Develop and distribute stakeholder communications regarding data issues, process changes, system updates, and service interruptions.

• Support team newsletter creation, publication, and maintenance activities.

• Collaborate with communications partners to maintain consistent messaging and content governance.

Office Hours Coordination

• Coordinate recurring team office hours sessions and stakeholder engagement activities.

• Gather feedback from users regarding documentation needs and process gaps.

• Track frequently asked questions and identify opportunities for improved documentation and knowledge sharing.

• Leverage office hours insights to drive continuous improvements in team resources and support materials.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

Required Qualifications

• 5+ years of experience in process analysis, business process documentation, knowledge management, business operations, or related functions.

• Expert Confluence

o Experience owning and administering Confluence environments.

• Strong experience developing process documentation, standard operating procedures (SOPs), workflows, and user guides.

• Expert SharePoint

o Experience building and maintaining SharePoint sites, pages, and document libraries.

• Ability to gather information from stakeholders and convert it into clear, actionable documentation.

• Strong organization, communication, and stakeholder management skills.

• Experience managing multiple priorities within a fast-paced business environment.