Spa Concierge, Kindred

Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first). Job Benefits * Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons

• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

Full Time roles are eligible for the above, plus: * Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)

• Free ski passes for dependents
• Critical Illness and Accident plans

Job Summary: We’re looking for a kindred spirit to join the team at Kindred Resort, a new elevated luxury property located at the base of Keystone Resort in Colorado. Kindred Resort is a visionary development with a mission to be the most welcoming luxury hospitality experience through extreme kindness and active excellence. Embedded in the resort experience is a passion for the outdoors and creating connection between guests, employees, and community. Our goal is to spark elevated experiences that welcome all kindred spirits. We are seeking an attentive, polished, service-driven Front Desk Concierge to join our opening Kindred Wellness Spa team. The Front Desk Concierge is responsible for creating a seamless, welcoming, and elevated guest experience from arrival to departure. This role includes guest check-in/out, scheduling treatments, assisting with retail, maintaining a calm and polished environment, and supporting both guests and providers with professionalism and grace. This individual will be the first and last impression of the Kindred Wellness Spa and will help establish the level of excellence the resort is known for. Job Specifications:

• Starting Wage: $20.00/hr - $22.19/hr
• Employment Type: Year Round
• Shift Type: Full Time hours available
• Minimum Age: At least 18 years of age
• Housing Availability: Yes

Job Responsibilities: * Warmly welcome every guest and ensure a smooth check-in and check-out experience * Answer phones, respond to inquiries, and assist guests with selecting services and enhancements

• Manage spa reservations, therapist schedules, and daily treatment flow
• Escort guests through the spa as needed and ensure they feel guided,

supported, and comfortable

• Maintain knowledge of all spa treatments, products, policies, and offerings
• Perform transactions, process payments, and provide accurate billing
• Support retail operations including restocking, merchandising, and

personalized product recommendations * Maintain a clean, organized, and aesthetically elevated front desk and relaxation environment * Communicate effectively with therapists and estheticians to ensure seamless service flow * Uphold Kindred Resort’s luxury service standards and Forbes-aligned expectations * Assist with light administrative tasks, inventory tracking, and operational support

• Protect guest privacy and uphold confidentiality at all times
• Represent the spa with professionalism, kindness, and genuine care

Job Requirements:

• Previous front desk, concierge, or hospitality experience required
• Luxury hotel, resort, or spa experience strongly preferred
• Strong communication, multi-tasking, and problem-solving abilities
• Professional appearance and demeanor consistent with a high-end environment
• Comfortable using booking software, POS systems, and managing guest schedules
• Ability to remain calm, composed, and guest-focused during peak periods
• Knowledge or interest in wellness, skincare, and luxury spa treatments
• Availability on weekends, holidays, and during peak mountain seasons
• Commitment to Kindred’s guest-first, relationship-driven approach

The expected pay range is $20.00/hr - $22.19/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors. In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers. Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID 514785 Reference Date: 05/08/2026 Job Code Function: Fitness/Spa