Associate Client Renewal Manager

Job Description

Job Description

Description:

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.

While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.

We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.

Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations.

Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!

Fully Remote: This is a fully remote position, allowing you to work from home or location of record within the U.S. with no in-office requirements. You must be available five days per week during designated work hours. The work arrangement for this role is subject to change based on business needs and individual performance. This may include adjustments to on-site requirements or schedule expectations, as necessary.

Position Overview

The Associate Client Contract Manager Ops supports the renewal lifecycle for existing clients by partnering closely with Client Contract Managers, Client Service, Sales, and Operations teams. This role is responsible for executing renewal-related activities, maintaining accurate contract data, supporting client communications, and ensuring renewal processes are followed consistently and on time.

Primary Responsibilities

The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Renewal Support & Execution: Support Client Contract Managers in managing the renewal lifecycle for a portfolio of clients, including contract preparation, quoting support, and documentation. Assist with renewal readiness activities, including validating contract terms, pricing accuracy, and renewal timelines; support contract redline requests by preparing documentation, routing requests to Legal, tracking feedback, and coordinating updates under the direction of the Client Contract Manager.
• Ensure renewals progress on schedule by tracking key milestones and escalating risks or delays to the Client Contract Manager.
• Client and Internal Collaboration: Partner with Client Service and Sales teams to support renewal communications and follow ups. Participate in internal renewal strategy discussions to understand client goals, value realization and potential risks. Coordinate with Legal, Finance and Operations teams to gather approvals and documentation.
• Contract and Data Management: Maintain accurate contract, pricing, and renewal data within internal systems. Prepare draft contracts, renewal summaries, and internal documentation for review. Ensure compliance with standard contract templates, approval workflows, and pricing guidelines
• Risk Identification and Problem Solving: Support resolution of standard renewal issues by following established processes and escalation paths.
• Process and Operational Support: Execute standardized renewal processes and contribute feedback to improve efficiency and consistency. Support reporting efforts related to renewal pipeline and tracking, on time renewals and operational metrics. Assist with renewal audits, process documentation and operational initiatives.

Education & Experience

• Bachelor’s degree required
• 2+ years of experience in contract operations, account support or customer operations
• Strong organizational skills with the ability to manage multiple tasks and deadlines
• Detail oriented with a high level of accuracy in data and documentation
• Comfortable working in CRM and operational systems (Salesforce, ZoomInfo, etc.)
• Comfortable discussing contracts, pricing, and renewal terms with clients
• Ability to work effectively in a cross-functional, team-based environment
• Highly organized with strong attention to detail
• Interest in developing skills in contracts, renewals, pricing and client management

Success Metrics:

• On-time completion of renewal support tasks
• Accuracy of contract and pricing documentation
• Reduction in renewal delays due to operational issues
• Readiness to independently manage renewal activities over time

Physical Requirements

• Must be able to sit and/or stand for up to 8 hours a day.
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects

Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.

We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact View email address on ziprecruiter.com. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed.

The pay range for this position is $26.30 - $37.50/hour; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual restricted stock unit grant based on individual performance in addition to a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via

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