Conference Services Manager

Hotel Polaris at US Airforce Academy

Overview

About the Role

Seaport Hotel is seeking a dynamic Conference Services Manager to serve as the key liaison between our clients and hotel operations. In this highly visible role, you'll manage group events from contract through execution-ensuring every detail is delivered flawlessly while maximizing revenue opportunities and guest satisfaction.

If you thrive in a fast-paced hospitality environment, excel at building relationships, and enjoy bringing events to life, we'd love to meet you.

Why Join Seaport Hotel?

Be part of a collaborative, service-driven team
Work in one of Boston's premier waterfront destinations
Flexible work environment with some remote opportunities
Opportunity to grow your career in a leading hospitality organization

Our Culture

At Seaport Hotel, we believe in delivering exceptional guest experiences through:

Warm, genuine service
Thoughtful anticipation of guest needs
Collaboration, creativity, and accountability
A deep commitment to each other and our guests

Responsibilities

What You'll Do

Serve as the primary contact for group and event clients, managing all planning and execution details
Translate client needs into detailed event plans, including room blocks, meeting space, food & beverage, and logistics
Prepare and manage event documentation (BEOs, resumes, menus, and programs)
Coordinate across departments to ensure seamless event execution and exceptional service delivery
Conduct site tours and client tastings to showcase the property
Negotiate changes to group contracts while protecting hotel revenue and profitability
Identify opportunities to upsell and maximize revenue for each event
Oversee event execution on-site, ensuring a high-quality guest experience
Review final billing for accuracy and alignment with contract terms
Participate in sales meetings and contribute to team strategies and goals

Qualifications

What We're Looking For

3+ years of experience in event or conference services (hospitality preferred)
Prior leadership or supervisory experience a plus
Strong knowledge of hotel operations and group/event management
Excellent communication, organization, and problem-solving skills
Proven ability to manage multiple events in a fast-paced environment
Experience with Amadeus (or similar event systems) and Microsoft Office
CMP certification preferred
Experience in an urban hotel setting (Boston experience strongly preferred)

Apply

Vacancy posted 3 days ago

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