Conference Services Manager
Hotel Polaris at US Airforce Academy
Overview About the Role Seaport Hotel is seeking a dynamic Conference Services Manager to serve as the key liaison between our clients and hotel operations. In this highly visible role, you'll manage group events from contract through execution-ensuring every detail is delivered flawlessly while maximizing revenue opportunities and guest satisfaction. If you thrive in a fast-paced hospitality environment, excel at building relationships, and enjoy bringing events to life, we'd love to meet you. Why Join Seaport Hotel?
- Be part of a collaborative, service-driven team
- Work in one of Boston's premier waterfront destinations
- Flexible work environment with some remote opportunities
- Opportunity to grow your career in a leading hospitality organization
- Warm, genuine service
- Thoughtful anticipation of guest needs
- Collaboration, creativity, and accountability
- A deep commitment to each other and our guests
- Serve as the primary contact for group and event clients, managing all planning and execution details
- Translate client needs into detailed event plans, including room blocks, meeting space, food & beverage, and logistics
- Prepare and manage event documentation (BEOs, resumes, menus, and programs)
- Coordinate across departments to ensure seamless event execution and exceptional service delivery
- Conduct site tours and client tastings to showcase the property
- Negotiate changes to group contracts while protecting hotel revenue and profitability
- Identify opportunities to upsell and maximize revenue for each event
- Oversee event execution on-site, ensuring a high-quality guest experience
- Review final billing for accuracy and alignment with contract terms
- Participate in sales meetings and contribute to team strategies and goals
- 3+ years of experience in event or conference services (hospitality preferred)
- Prior leadership or supervisory experience a plus
- Strong knowledge of hotel operations and group/event management
- Excellent communication, organization, and problem-solving skills
- Proven ability to manage multiple events in a fast-paced environment
- Experience with Amadeus (or similar event systems) and Microsoft Office
- CMP certification preferred
- Experience in an urban hotel setting (Boston experience strongly preferred)
Vacancy posted 5 days ago
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