Parts Representative

Parts Representative

Grand Design is currently seeking a Parts Representative to join our team. As a Grand Design team member in this role, you will provide exceptional service to dealers, repair facilities, and customers by accurately identifying, sourcing, and processing parts requests. This position is responsible for providing timely, knowledgeable, and professional support while ensuring efficient order processing and maintaining strong relationships with internal and external stakeholders.

Founded in 2012, Grand Design has become one of the fastest-growing RV brands in history and is consistently rated among the highest quality RV manufacturers in North America. Case in point? August 2023 was cause for celebration after Grand Design produced its 250,000th recreational vehicle. "Reaching this mark is not just a testament to the hard work and vision of our incredible team, but it is also a reflection of the trust and loyalty our customers have placed in us," (Don Clark, President and CEO).

"We strive for nothing less than customers for life." As our journey continues, Grand Design remains focused on its mission: to lead the industry in quality and innovation, while fostering a family-like connection among our team members, customers, and dealers.

That's our story and our journey. What's yours?

If you like working in a fast-paced environment, connect with purpose, execute with excellence, and are ready to transform the road ahead, we welcome you to begin your journey by applying today!

Key Areas of Responsibility

• Identifies parts requirements for dealers and processes parts sales orders accurately and efficiently.
• Processes parts inquiries received through the dealer portal and Salesforce (Parts Cases) within established service-level expectations.
• Reviews, validates, and approves parts orders for accuracy within 24 hours of receipt.
• Answers and logs customer and dealer calls in Salesforce and assists dealers, repair facilities, and customers in identifying the correct replacement parts.
• Establishes and maintains retail and jobber accounts and creates sales orders for retail, warranty, jobber, and customer accounts.
• Processes credit card transactions for warranty, jobber, and customer accounts in accordance with company procedures.
• Collaborates with vendors, Product Administrators, Engineering, and manufacturing facilities to verify and confirm part specifications and information.
• Coordinates with warehouse personnel regarding order changes, status updates, and fulfillment requirements.
• Works closely with Purchasing to address backordered parts, plant pulls, and drop-ship requests.
• Partners with the Catalog Team to establish new part numbers and maintain parts information as needed.
• Processes Return Goods Authorizations (RGAs) for dealers in accordance with established procedures.
• Builds and maintains positive working relationships with dealers, customers, vendors, and fellow team members.
• Performs inventory-related duties and assists with inventory accuracy initiatives when required.
• Maintains a clean, organized, and safe work environment.
• Participates in training and professional development opportunities to maintain and enhance job-related knowledge and skills.
• Provides support to other territories, departments, or teams as business needs require.
• Performs additional duties and responsibilities as assigned.

Education & Experience

• High school diploma or equivalent required.
• Proficiency in Microsoft Office applications.
• Strong computer skills with the ability to quickly learn new software systems and technologies.
• Experience working in a fast-paced environment with the ability to effectively manage multiple priorities and deadlines preferred.
• Previous customer service, parts, order processing, or related experience preferred.
• RV industry, parts, manufacturing, or related industry experience is a plus.
• Strong attention to detail and commitment to accuracy.
• Excellent customer service, communication, and interpersonal skills.
• Strong organizational, problem-solving, and time-management abilities.
• Ability to work independently and collaboratively in a team environment.

Physical Demands

• Prolonged periods of sitting while performing computer and telephone-based work.
• Frequent use of a computer, keyboard, mouse, and other standard office equipment.
• Occasional standing and walking throughout the office, warehouse, or manufacturing facilities.
• Ability to communicate effectively in person, over the phone, and through electronic communication methods.
• May occasionally be required to lift, move, or carry materials consistent with business needs and company safety guidelines.

Our Core Values

• Gratitude - Safely serving team members and our communities through humility and empathy to make our company, communities, and world a better place.
• Respect - Acting with integrity and transparency because believing in each other is the building block for all other relationships.
• Accountability - Holding each other to the highest expectations in all we say and do.
• Innovation - Striving to be industry-leading with our people, processes, and products.
• Drive - Determined to exceed the expectations of our team members, vendors, dealers, and retail customers.

At Grand Design, we believe ALL people are leaders and hold each other accountable to high expectations.

Leadership Expectations :

• Connect with Purpose
  • Be inclusive; seek out different perspectives.
  • Focus on the Customer; put yourself in the customer's shoes.
  • Communicate Clearly; say what needs to be said and listen.
• Execute with Excellence
  • Explore Possibilities; ask, "What if?" and embrace new ideas.
  • Set Direction; prioritize, plan, and align; balance thinking and action.
  • Drive Results; get the right things done; work with a sense of urgency.
• Build the Future
  • Transform the Road Ahead; anticipate opportunities; seek new opportunities for continuous improvement.
  • Navigate Change; be agile and flexible; take on new challenges.
  • Inspire Growth; help each other improve; commit to personal development.

If you are the right candidate for this position, as a Grand Design Team Member you will be eligible for the following benefits:

• Medical, Dental, Vision, Group Life Insurance, Accidental Injury, Critical Illness, Short & Long-Term Disability
• Health Savings Account (HSA)
• 401(k) with match
• Employee Stock Purchase Program
• Tuition Reimbursement
• Holiday and Vacation Pay

Grand Design is an Equal Opportunity Employer.