Account Manager - Retail & CPG (Senior Manager / Director Level)

Description

RCPG (Retail and CPG) Business Unit


Requirements


Role Overview
We are seeking a client-facing Account Manager to drive growth across our Retail & CPG portfolio. This role sits at the intersection of sales, client engagement, and delivery, with a strong focus on expanding existing accounts, shaping opportunities, and building high-performing delivery teams.


The ideal candidate brings a blend of industry expertise, consultative selling, and technology understanding, with the ability to operate effectively with both client stakeholders and internal engineering/delivery teams.
Key Responsibilities
• Build and nurture strong relationships with key client stakeholders across Retail & CPG accounts
• Act as a trusted advisor, understanding client priorities and aligning solutions to business goals
• Identify, qualify, and drive new opportunities within existing accounts
• Own pipeline creation and support revenue growth across the account
• Collaborate with delivery and engineering teams to shape solutions and proposals
• Translate client needs into scalable, technology-driven offerings
• Work closely with delivery teams to staff, structure, and scale project teams
• Ensure alignment between client expectations and execution
• Partner with sales, delivery, and leadership teams to drive end-to-end account success
• Facilitate clear communication across business and technical stakeholders
Required Qualifications
• 10-15 years of experience in account management, sales, or client engagement roles
• Experience operating at Senior Manager to Director level
• Minimum 5+ years in Retail and/or CPG industry
• Strong understanding of technology-driven solutions (digital, data, commerce, integrations, etc.)
• Proven ability to work with delivery and engineering teams
• Excellent communication, presentation, and stakeholder management skills
• Willingness to travel frequently within the U.S.


Job responsibilities


Key Responsibilities
• Build and nurture strong relationships with key client stakeholders across Retail & CPG accounts
• Act as a trusted advisor, understanding client priorities and aligning solutions to business goals
• Identify, qualify, and drive new opportunities within existing accounts
• Own pipeline creation and support revenue growth across the account
• Collaborate with delivery and engineering teams to shape solutions and proposals
• Translate client needs into scalable, technology-driven offerings
• Work closely with delivery teams to staff, structure, and scale project teams
• Ensure alignment between client expectations and execution
• Partner with sales, delivery, and leadership teams to drive end-to-end account success
• Facilitate clear communication across business and technical stakeholders
Required Qualifications
• 10-15 years of experience in account management, sales, or client engagement roles
• Experience operating at Senior Manager to Director level
• Minimum 5+ years in Retail and/or CPG industry
• Strong understanding of technology-driven solutions (digital, data, commerce, integrations, etc.)
• Proven ability to work with delivery and engineering teams
• Excellent communication, presentation, and stakeholder management skills
• Willingness to travel frequently within the U.S.
Good to Have
• Domain expertise in Retail / CPG Supply Chain, Merchandising, Omnichannel / eCommerce
• Experience with retail platforms such as Blue Yonder and Manhattan Associates
What Success Looks Like
• Strong, trusted relationships with client stakeholders
• Consistent pipeline growth and opportunity conversion
• Seamless collaboration between client, sales, and delivery teams
• Ability to scale accounts and build long-term partnerships


GlobalLogic estimates the starting pay range for this role to be performed in USA is $150,000 - $180,000 and reflects base salary only. This pay range is provided as a good faith estimate and the amount offered may be higher or lower. GlobalLogic takes many factors into consideration in making an offer, including candidate qualifications, work experience, operational needs, travel and onsite requirements, internal peer equity, prevailing wage, responsibilities, and other market and business considerations.


What we offer


Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you'll experience an inclusive culture of acceptance and belonging, where you'll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders.


Learning and development. We are committed to your continuous learning and development. You'll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.


Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you'll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what's possible and bring new solutions to market. In the process, you'll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.


Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!


High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you're placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.


About GlobalLogic


GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world's largest and most forward-thinking companies. Since 2000, we've been at the forefront of the digital revolution - helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.