Senior Account Manager

Senior Account Manager First BiteLocation: Remote | Full-TimeRemote-first, but strongly preferred candidates are based in the San Francisco Bay Area for occasional in-person collaboration.About First BiteFirst Bite is a go-to-market platform purpose-built for food manufacturers. We connect brands with foodservice operators through a powerful combination of operator data, CRM workflows, prospecting tools, and digital incentive programs. Our mission is to bring speed and efficiency to the $1.5T foodservice industry.About the RoleWere hiring a Senior Account Manager to support and grow First Bites customer base. As part of the Customer Success team, youll guide customers through technical implementation and onboarding, drive ongoing account management, and collaborate on day-to-day customer service, including renewals and upsell conversations. The role blends technical onboarding, CRM configuration, and go to market advising, youll be supporting clients running campaigns and work to ensure long-term adoption across their sales workflow. You will own a book of business and collaborate on cross-functional projects as we continue building and scaling our customer success program. Youll report directly to the Head of Customer Success.Were looking for someone with foodservice sales experience who can act as both a strategic partner and product expert. The ideal candidate is highly comfortable in CRM environments, skilled at executing outbound workflows, and confident leading customer conversations. Being organized, detail-oriented, and proactive behind the scenes is essential to delivering a seamless customer experience. Experience with project management or supporting enterprise-level customers is a plus.ResponsibilitiesAct as the primary contact for your accounts: understand their business goals, challenges in foodservice (distributors, operators, territories), and help them achieve ROI with our platform.Configure customer workspaces to align with their sales motion, including CRM setup and data importsLead onboarding sessions and guide customers through key milestonesPartner with customers on foodservice sales strategySupport customers in executing outbound prospecting campaigns Identify expansion opportunities: upsell or cross-sell additional features/modules as customers mature.Collaborate crossfunctionally with product and sales teams to translate customer feedback into product improvementsMonitor account health: track usage metrics, identify risk signals (under-utilisation, churn risk), and proactively engage to retain and grow business.Prepare account reviews, quarterly business reviews (QBRs), forecasts of renewal/expansion, and contribute to account planning, making data-driven recommendations.QualificationsExperience in account management, customer success, or post-sales role (ideally selling into manufacturing, foodservice, or adjacent industries).Experience with CRM systems, structured data, and outbound prospecting workflowsStrong ability to build relationships with mid- to senior-level stakeholders (e.g., brand/manufacturer sales directors, category managers, channel leaders).Comfortable working directly with customers and troubleshooting in real timeExcellent communication skills able to translate product/features into customer value, and tell a compelling story about how data and software drive business outcomes.Self-starter, organised, and operates well in a fast-paced growth environment; adaptable and comfortable wearing multiple hats.Experience in foodservice or CPG industry (restaurant chains, distributors, operators) understanding this channel is a differentiator for our customers and helps you hit the ground running.Why Join First BiteHigh-impact role: youll work directly with innovative food & beverage brands that rely on First Bites platform to grow their presence in the foodservice market.Shape the customer experience at an early-stage, high-growth startupCollaborative, mission-driven culture: At First Bite, we care about doing right by our customers and building long-term partnerships. Development & visibility: As we scale, there will be considerable opportunity for career growth and taking on increased responsibilities.Flexible, remote-first work environment with room to growCompensation & Benefits$80-110K base salary plus performance based bonusEquity participation: opportunity to own outcome and share in company growth.Flexible remote work arrangement, plus medical benefits Travel as required (customer meetings, industry events) note: this is primarily US-based.First Bite is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. We consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status, or any other protected status
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