Business Operations Manager

Overview We are looking for a Senior Business Operations Program Manager– Global Growth & Revenue Optimization (GGRO) to own the operations and execution of pricing actions, product launches, and region launches across Azure's infrastructure portfolio. This is a high-impact, execution-oriented role at the center of how Azure gets products and pricing to market. You will be the person who turns strategy into commerce reality—driving monthly meter launch, ensuring pricing implementation accuracy, coordinating cross-functional dependencies, and continuously improving the operational engine that underpins GGRO's work. You will partner closely with engineering, finance, product marketing, operations, and internal GGRO teams (Infrastructure, regional, partnerships, Sovereign) to deliver launches on time and with precision. You should thrive in a high-volume, fast-moving environment and be comfortable navigating ambiguity across systems, processes, and stakeholders. The Cloud and AI Platforms Monetization (CAPM) organization drives durable profit growth through high-impact monetization strategies, packaging, and pricing across Azure, Windows, and industry offerings. We are growth strategists at our core—collaborative, data-driven, and accountable. Within CAPM, the Global Growth Strategy & Revenue Optimization (GGRO) team owns Azure's regional pricing, product monetization, and yield management across public and sovereign regions. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day. Responsibilities Pricing Execution: Own the end-to-end execution of pricing actions across Azure infrastructure (Compute, Storage, Networking), including price changes, new SKU pricing, regional pricing, and competitive adjustments. Ensure pricing is validated, accurately reflected in commerce systems, and launched on schedule. Product & Region Launches: Drive the operational lifecycle for new product launches and regional expansions—from scoping through meter minting, change request (CR) execution, triage, and post-launch validation. Coordinate across cross functional teams, and engineering systems to ensure seamless execution. Cross-Functional Coordination: Serve as the operational connective tissue between Business Planning, Engineering, Finance, and Operations teams. Manage dependencies, elevate blockers, and keep launches moving through a complex, matrixed environment. Process Improvement & Automation: Identify bottlenecks, rework patterns, and inefficiencies in pricing and launch workflows. Drive continuous improvement initiatives that reduce cycle time, improve accuracy, and scale execution capacity—partnering with tooling and automation teams where applicable. Quality & Governance: Control meter launch quality to drive meter price accuracy and ensure compliance with price principles, commerce guardrails and standard workflows Insights & Reporting: Track operational performance metrics (volume, cycle time, error rates, launch health), surface actionable insights, and communicate status to leadership. Other: Embody our Culture and Values Qualifications Required/minimum qualifications Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in business planning, operations management, pricing/monetization, program management, finance, consulting OR equivalent experience. Additional Or Preferred Qualifications Master's Degree in Business, Operations, Finance, or related field AND 6+ years experience in business planning, operations management, pricing/monetization, program management, finance, consulting OR Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in business planning, operations management, pricing/monetization, program management, finance, consulting, OR equivalent experience. Experience synthesizing data using SQL, validate pricing outputs, and making judgment calls. Experience managing multiple concurrent workstreams across cross-functional stakeholders in a fast-paced environment Experience in pricing, monetization, or revenue operations. Experience with cloud infrastructure, commerce systems, or platform economics. Experience with launch management tools and workflows Experience in lean methodology and driving process improvement or automation in operational environments. Experience with data tools (Excel, Power BI, SQL) to support analysis and reporting. Business Program Management IC4 - The typical base pay range for this role across the U.S. is USD $97,600 - $188,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $125,000 - $206,400 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. #J-18808-Ljbffr