Customer Service Specialist - Spare Parts

Job Description

Job Description

LHH is recruiting for a Customer Service Specialist for a temp-to-hire position with our client in Richmond, VA. This is a fully on-site role supporting the Spare Parts Department and serving as a key point of contact for customers regarding spare parts, order processing, inventory inquiries, invoicing, and service-related support.

Responsibilities:

• Process customer quotes, orders, and invoices with a high degree of accuracy
• Review inventory availability, stock levels, and goods movement reports to support order fulfillment
• Create and manage purchase orders within the ERP system
• Maintain customer records, documentation, and service-related files
• Coordinate travel arrangements and service documentation for field service activities
• Support repair tracking, inventory activities, and order management processes
• Provide professional customer support via phone and email while partnering with internal departments to resolve issues
• Generate reports and analyze data to support departmental operations and customer needs

Qualifications:

• Strong order processing, invoicing, data entry, and administrative support experience
• Advanced Excel skills, including Pivot Tables
• Experience working with ERP systems; SAP preferred
• Excellent written and verbal communication skills with a customer-focused approach

Pay Details: $22.00 to $24.00 per hour

Search managed by: Jane Schenberg

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.