Field Assurance Lab Technician

Roles & Responsibilities

• Document complaint samples received in the Field Assurance Lab for evaluation purposes
• Support daily requests for sample return kits (domestic/international shipping); maintain tracking documentation, communicate with requestors, assemble kits, and handle warehouse pickup/drop-off
• Ensure accurate and timely shipping of sample return kits
• Track shipping inventory and order supplies through approved vendors
• Oversee image/video review requests via TrackWise queries; maintain image/video review tracker and follow up on pending requests
• Maintain Good Documentation Practices (GDP) when recording preliminary and sample analysis results
• Escalate unexpected issues to Supervisor/Manager
• Maintain Good Laboratory Practices (GLP) consistent with biosafety laboratory standards
• Maintain a clean work environment
• Maintain professional working relationships with internal/external customers and support staff
• Handle storage and disposal of complaint samples per applicable procedures
• Support continuous improvement of lab processes
• Understand and follow procedures and regulatory requirements

Experience Required

• Previous warehouse experience – preferred
• Medical industry (GMP) and/or lab experience – preferred

Skills & Certifications

• Documentation and record-keeping (GDP/GLP)
• Shipping and logistics coordination
• MS Office proficiency
• Problem-solving and troubleshooting
• Written and verbal communication
• Knowledge of FedEx shipping system – preferred

Eligibilities & qualifications

• High school diploma, GED, or equivalent required; Associate degree or equivalent experience preferred (AA or equivalent noted in description)
• Detail-oriented with ability to work independently and in cross-functional teams
• Proof of Hep B series, willingness to undergo Hep B series, or signed waiver required
• Ability to lift at least 50 lbs
• Ability to work in an open cubicle, team-oriented, fast-paced environment