Customer Success Manager

About Wonderly Wonderly is building the first end-to-end AI business platform for service businesses. The roofers, contractors, med spas, and law firms that make up the majority of the economy are excellent at their craft and poor at running a business — and most of them should be generating 2–5x more revenue than they currently are. Today, solving this means hiring an agency, stitching together a dozen tools, and spending weeks on setup and maintenance. Even then, results are inconsistent and systems break constantly. Wonderly replaces all of it. Ads, website, lead intake, CRM, AI receptionist, follow-up, and project delivery — all in one platform, fully set up in minutes. Because we own every layer, nothing breaks at the seams. The integrations that fail in stitched-together systems simply don't exist inside Wonderly. What makes us different is that AI is native to the platform, not bolted on. Our agents don't just suggest — they actually run ads, build websites, answer calls, qualify leads, book meetings, follow up, and move deals through the pipeline. The goal is not incremental improvement. The goal is to take a business from a non-functional system to a high-performing one almost immediately. With backing from YC and Sam Altman, a $500M+ valuation, and hundreds of thousands of users, we're well positioned to lead. We're building for the majority of businesses in the economy. For them, AI doesn't need to be customizable — it needs to work. Wonderly is intense, fast, and not for everyone. If you want to work with top talent, push yourself harder than you thought possible, and help redefine how AI actually drives revenue for real businesses, you'll thrive here. About the Hiring Manager Hey, I'm Bishop, the Head of Customer Experience at Wonderly. My career started in FP&A, but I quickly realized I wanted more — I didn't want to be just another cog in the machine. I needed something with more impact, more room to grow, and more technical challenges. That's what led me to Wonderly. I've built out our support function, scaling the team to meet the demands of a fast-growing startup, and now I'm focused on creating a world-class Customer Success team. This role isn't just about managing customer relationships — it's about making sure our customers are truly getting value from Wonderly. You'll be working closely with our customers — listening to their challenges, understanding their processes, and helping them implement solutions that drive real change. Whether it's guiding them through onboarding, offering critical coaching, or helping them embed Wonderly into their operations, your role is essential in ensuring they not only find value but feel that Wonderly is indispensable. This is a key role in driving progress toward our mission. I wholeheartedly believe in the impact this role will have — you'll help guide customers to use Wonderly to its fullest extent, ensuring every customer feels empowered and productive. As we continue to grow, this role will be central to that journey. The Role We're hiring a Customer Success / Onboarding Manager to ensure customers are successfully launched and getting real results from Wonderly. This role is focused on one outcome: ensure the system works for each customer. After a customer signs, Wonderly should: Launch ads Generate traffic Produce leads Convert those leads into booked meetings and revenue In reality, something in that system often breaks. Your responsibility is to identify where it breaks and fix it. What You'll Do Own the onboarding and early success of each customer Launch and monitor ads, website, and funnel performance Diagnose issues across the full funnel (ads, traffic, conversion, lead quality, customer behavior) Identify where performance is breaking and take action Work directly with customers to ensure they are following through on leads and processes Coordinate with internal teams to resolve product gaps or issues Continuously improve how Wonderly performs across customers This role requires managing multiple customers at once and making decisions quickly based on incomplete information. What This Role Actually Requires This is not a traditional customer success role. It requires: Strong problem-solving ability The ability to reason through systems (not just follow playbooks) Comfort operating in ambiguity High ownership — you are responsible for outcomes, not just activity The ability to handle multiple moving pieces simultaneously You will often need to: Form a hypothesis about what is wrong Test a fix Evaluate the result Adjust quickly Expectations High intensity, fast-paced environment ~60–70 hours per week You will be responsible for real customer outcomes It will become clear quickly whether you are effective in the role This is not a structured or slow-moving environment. The role evolves as the product and process evolve. What We're Looking For 0–2 years of experience in a high-performance environment (startup, ops, consulting, sales, etc.) New grads welcome — if you've operated at a high level in school, sports, side projects, or anything else, that counts Strong analytical and problem-solving skills Ability to manage multiple priorities at once Clear and direct communication High ownership and accountability Experience with marketing, ads, or customer operations is helpful but not required. Why This Role Matters When Wonderly works for a customer, it becomes core to how they generate revenue. This role sits at the center of that outcome. You are not just supporting customers — you are ensuring the product delivers real value, identifying what breaks, and helping shape how it improves over time. Compensation & Eligibility Location: North America & Canada (remote) Base Salary: $80,000 - $120,000 Equity in Wonderly Final Note I'm writing this at 10:45pm on a Saturday, a few days after a pretty intense surgery. We're about to hit a real inflection point as a company, and this role is one of the most important pieces of that. I believe very strongly in what we're building and in how critical this role is to making it work in the real world. If you're looking for something easy, this isn't it. If you want to be in the middle of something that's moving quickly, where your work directly determines whether customers succeed or fail, and where you'll be pushed to operate at an extremely high level every day — you should apply. Wonderly is committed to creating a diverse and inclusive workplace where everyone is treated with respect and given equal opportunities. We do not discriminate based on gender identity, race, ancestry, disability, religion, sexual orientation, pregnancy status, veteran status, or any other characteristic protected by law. We welcome and encourage all qualified candidates to apply for our job openings.