Front Desk/Receptionist

Front Desk/Receptionist

Candidates who receive an offer will be required to successfully complete a background check and drug test as a condition of employment.

San Diego, CA (Onsite) 3+Month M-F (8:00AM - 5:00PM)

Overview

We are seeking a professional, polished, and customer-focused Front Desk/Receptionist to serve as the first point of contact for visitors, employees, and callers. The ideal candidate will have strong experience delivering high-quality guest interactions both in person and over the phone, preferably within a professional corporate or office environment. This role requires someone who is attentive, detail-oriented, approachable, and confident, with strong written and verbal communication skills. The successful candidate will represent the customer's brand by providing exceptional service and maintaining a welcoming, professional environment. A meet-and-greet with the customer's management team will be required as part of the interview process.

Key Responsibilities

• Greet and assist all visitors in a professional and welcoming manner.
• Answer, screen, and transfer incoming calls from across the United States.
• Provide exceptional customer service to visitors, employees, and business partners.
• Issue and collect visitor name badges and temporary access credentials.
• Issue facility access cards to employees as needed.
• Use Easy Lobby to register and manage visitors.
• Schedule and coordinate meeting rooms for employees and visitors.
• Maintain accurate visitor and access records.
• Keep company phone lists and speed-dial directories up to date.
• Manage and issue company loaner cell phones.
• Perform light administrative and general office support duties.
• Provide basic PC support and administrative assistance as needed.
• Assist other departments with various administrative tasks and projects.
• Participate enthusiastically in company and community service events.
• Build and maintain professional relationships with customers, employees, and internal teams.
• Support other work areas as needed.
• Represent the company's Vision, Values, and Mission in all interactions.
• Perform other duties as assigned.

Required Qualifications & Skills

• Previous experience in reception, front desk, customer service, hospitality, or a professional office environment.
• Strong experience providing high-quality customer and guest interactions.
• Proficient to strong written and verbal communication skills.
• Professional, polished, and approachable demeanor.
• Strong attention to detail and organizational skills.
• Excellent telephone etiquette and call-handling skills.
• Ability to interact professionally with executives, clients, visitors, and employees.
• Comfortable working in a high-expectation corporate environment.
• Basic computer and administrative skills.
• Ability to learn and use visitor management systems such as Easy Lobby.
• Ability to manage multiple priorities while maintaining a high level of customer service.

Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.