Guest Services Coordinator

Job Overview

Are you ready to dive into an exhilarating role in the fast-paced sports and entertainment industry? Were seeking passionate individuals who thrive in dynamic environments and are eager to make a difference! As a Seasonal Guest Service Coordinator, you will be at the forefront of our operations, ensuring everything runs smoothly while creating unforgettable experiences for our guests.

In this pivotal role, you'll not only oversee daily activities but also step into the shoes of the Manager on Duty, collaborating closely with the Operations Event Manager. This is your chance to showcase your leadership skills, engage with a diverse audience, and be part of an energetic team thats dedicated to excellence. If youre looking for an opportunity where every day is a new adventure and your contributions truly matter, we want to hear from you!

Essential Duties and Responsibilities

• Lead the daily operations of the rink in, ensuring a vibrant and memorable experience for all visitors while fostering a dynamic and engaging environment.
• Manage the opening and closing procedures of the venue, ensuring a seamless and welcoming experience for guests while maintaining operational excellence and safety standards.
• Create schedules for staff and monitor lunch breaks to ensure adequate coverage and compliance with labor regulations.
• Ensuring timely delivery of services and adherence to quality standards.
• Monitor and maintain inventory levels of supplies and equipment, coordinating with procurement to replenish as needed.
• Provide exceptional customer service by addressing inquiries, resolving complaints, and ensuring a positive experience for guests and clients.
• Assist in the training and supervision of Guest Services staff, front and back of house staff members, ensuring a well-trained and motivated team.
• Conduct regular inspections of facilities and equipment, identifying maintenance needs and coordinating with relevant departments for repairs or replacements.
• Collaborate with various departments, such as facilities, security, concessions, and box office, to ensure smooth coordination and communication.
• Collaborate closely with Guest Service Leads to ensure seamless daily operations.
• Stay updated on industry trends, best practices, and emerging technologies to continuously improve operations and customer experiences.
• Uphold safety protocols and ensure compliance with all relevant regulations and guidelines.
• Assist in the planning and execution of special events, including coordinating logistics, staffing, and guest services.

Requirements

• Bachelor's degree in Business Administration, Sports Management, or a related field is preferred.
• Previous experience in operations, event management, or a related role is a plus.
• Passion for the sports and entertainment industry and a desire to break into this field.
• Excellent organizational and multitasking skills, with the ability to prioritize tasks and meet deadlines in a fast- paced environment.
• Strong communication and interpersonal skills, with the ability to work collaboratively with diverse teams and interface with clients and guests.
• Proactive problem-solving abilities and a customer-centric mindset.
• Ability to work flexible hours, including evenings, weekends, and holidays, based on the event schedule.
• Proficiency in Microsoft Office Suite and other relevant software applications.
• Knowledge of safety and emergency procedures is desirable.
• Ability to lift and carry moderately heavy objects and stand or walk for extended periods.

Compensation

$26.00 - $28.00 Hourly

Physical Demands

This position requires the ability to lift up to 10 pounds.

Working Environment

This position generally requires that work be performed from the Wollman Rink offices, but attendance at events taking place at the rink or offsite, including on weekends and/or holidays, may be required. This position requires frequent outdoor work and exposure to varying weather conditions due to the nature of the business.

Note: This job description outlines the general nature and level of work performed by individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required.

About WPP

Wollman Park Partners (WPP) is a coalition of experienced New Yorkers from diverse sectors, including sports and entertainment, finance, health and wellness, and sustainability. Comprising notable organizations like Harris Blitzer Sports & Entertainment, Related Companies, Equinox, in close partnership with Great Performances + Melbas Restaurant, YMCA, Ice Hockey in Harlem, Figure Skating in Harlem, The Boys Club of New York, and Green City Force. WPP is dedicated to enhancing the iconic Wollman Rink NYC (WRNYC) in Central Park. With a strong commitment to creating a vibrant, diverse, and inclusive space, WPP aims to promote equitable economic opportunities and recovery for the city.

As the operator of Wollman Rink NYC, WPP focuses on accessibility and inclusivity through thoughtful hiring practices and engaging programming. The rink will host public ice-skating sessions, youth initiatives, cultural events, and celebrations, making it a welcoming destination for both New