Service Manager and/or light duty mechanic - Advancement opprotunities

Job Description

Job Description

We are seeking a Mechanical Service Manager to join our team that is hands on but wants to advance into management! You will be responsible for helping customers by providing product and service information and resolving technical issues.

We take pride in offering a small business environment that is fun and rewarding to work in and is a bit slower paced than the high pressure big business environments that are out there. This allows us to give a better customer service environment and make the job much more rewarding.

Responsibilities:

• Handle customer inquiries and complaints with regards to our trailers and RV fish house products
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services
• Diversity of duties a plus from RV repairs to welding. We are able to train and have another senior mechanic with excellent welding experience.
• Wide variety of duties and desire to be a "jack of all trades" a plus.

​ Qualifications:

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills

Company Description

We are a small company that strives to give a POSITIVE experience to our customers. Customer service is more important to us that pushing work through that is sub standard. This gives our staff a rewarding and fun work atmosphere that they can take pride in.

We have not ever laid off anyone in 22 years of business as we have many ways of staying busy to take care of our customers and our employees.

Company Description

We are a small company that strives to give a POSITIVE experience to our customers. Customer service is more important to us that pushing work through that is sub standard. This gives our staff a rewarding and fun work atmosphere that they can take pride in. \r\n\r\nWe have not ever laid off anyone in 22 years of business as we have many ways of staying busy to take care of our customers and our employees.