Aquatics Program Coordinator

Inspired by the work we do every day, the JCC is an organization centered by Jewish values and focused on creating meaningful experiences and opportunities to enrich, connect, and positively impact our community. We pride ourselves on our inclusive and welcoming workplace and celebrate the diversity of our employees. We value all members of our team in a supportive environment in which everyone is treated with appreciation and respect and positioned to do their best work every day. SUMMARY: Are you passionate about creating safe, engaging, and well-run aquatic and fitness programs? We’re looking for an extraordinary Aquatics Program Coordinator to join our dynamic team! If you’re a multitasker who thrives on keeping operations running smoothly, and a proactive problem solver who handles details with precision and grace, this could be the perfect role for you. Join us and make a meaningful impact—both in and out of the water. The Aquatics Program Coordinator is responsible for the coordination, administration, and daily oversight of aquatic and related programs. This position supports the safe and effective delivery of programs such as swim lessons, water fitness classes, and team activities while ensuring compliance with safety standards, certifications, and organizational policies. Working under the supervision of the Assistant Aquatics Director, the Aquatics Program Coordinator serves as a key operational and administrative resource. The role requires strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced aquatic environment. The coordinator provides on-deck supervision as needed, supports staff and participants, manages registrations and records, and ensures program continuity in the absence of director-level staff. WHAT YOU WILL DO: Program Operations & Safety Serve as a lifeguard and/or WSI as needed and support the lifeguard team to ensure safe and effective coverage. Implement, and monitor aquatics programs (e.g., swim lessons, water aerobics) to ensure high-quality standards. Act as manager on deck during swim lessons or other times when a supervisor is not available Enforce safety protocols and compliance standards; ensure all staff certifications remain current. Manage inventory related to aquatics programs, lifeguards, and emergency preparedness. Staff Oversight & Certification Maintain and track staff certifications (CPR, CPO, Lifeguarding, WSI). Ensure all coaches' certifications are met and maintained Support team recruitment, scheduling, and administrative coordination. Administration & Registration Ensure accurate and timely completion and submission of all paperwork and forms, including: Submission of course records to certifying agencies and maintaining an electronic backup of all such documentation. Submission of all registration documentation to the appropriate office for payment processing and data entry. Submission of class/course information for inclusion in marketing materials and for purposes of establishing registration Manage registrations, track participation data, and maintain online calendars. During the summer season, responsibilities include answering hotline/emails for lessons, registering kids for group lessons, and inputting information into Swimgen, including swim reports. Submit all expense documentation and requests for reimbursement in a timely manner Team & Meet Administration Oversee all team administrative responsibilities, including but not limited to team administration, team billing, team recruitment, meet management, team communication, and scheduling Ensure meet entries are completed accurately and entered into the appropriate systems on time Help coordinate volunteers to serve as Officials, Timers, Clerks of Course, Ribbon writers etc. Attend swim meets to support the entire program (when possible) Customer Service & Support Provide excellent customer service and serve as the primary contact for aquatics-related concerns in the absence of director-level staff. Respond to patron inquiries, concerns, and complaints, resolving issues or escalating as appropriate. Support special events and departmental activities as assigned. Other duties as assigned by the Assistant Aquatics Director WHO YOU ARE: Minimum age of 21 years (exceptionally qualified candidates 18+ will be considered). High school diploma or GED required. Minimum of two (2) years of experience as a head lifeguard or in an administrative aquatic’s role. Current Lifeguard, First Aid, and CPR for the Professional Rescuer certifications required; Water Safety Instructor/WSI highly preferred. Strong communication, organizational, problem-solving, and leadership skills. Ability to build and maintain positive relationships with staff, students, parents, and community members. Ability to work flexible hours, including evenings, weekends, and holidays. Pool Operator certification preferred Willingness to complete additional training as required Ability to work effectively in a fast-paced, high-pressure environment with constant mobility. PHYSICAL DEMANDS AND WORK ENVIRONMENT: Ability to move equipment and supplies weighing up to 25 lbs. Comfort in and around water, including swimming, performing basic water rescue skills, and maintaining balance on the pool deck. Ability to work in bright light conditions. Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. Aquatics staff work primarily in hot and humid conditions. Indoor pool areas may have reduced air quality due to chloramines and ammonia compounds produced during the water disinfection process. The noise level is typically high. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. COMPENSATION AND BENEFITS: Salary (or Salary Range): $21.50-$24.00/hour Benefit & Perks: The JCC offers a comprehensive benefits package including generous time off, paid holidays, health, dental and vision insurance, 401(k) employer match, FSA/HSA options, life insurance, long term disability, complimentary membership to the Jewish Community Center, discounts on programs including preschool and summer camp, and wellbeing programming. This job description is not intended to be all-inclusive, and incumbent will also perform other reasonably related business duties as assigned by supervisor or other management, as required. The JCC reserves the right to revise or change job duties as the needs arise. This job description does not constitute a written or implied contract of employment. The Jewish Community Center of Greater Baltimore is proud to be an equal opportunity employer. In keeping with our Jewish values, we are dedicated to a policy of nondiscrimination in employment on the basis of race, religion, color, sex, sexual orientation, gender identity or expression, national origin, age, marital status, citizenship, veteran's status, physical or mental disability that does not prohibit the performance of essential job functions (with or without reasonable accommodation) or any other basis protected by federal, or applicable, state or local law. We welcome everyone interested in our mission to join us. If you require accommodations, please contact us and we will make every effort to meet your needs. #J-18808-Ljbffr Jewish Community Center of Greater Baltimore