Field Service Manager

Field Service Manager

Prolec GE is now part of the GE Vernova Group

We are seeking an experienced Field Service Manager to lead a regional service team supporting power transformers within electric substation systems. This leadership role is responsible for managing operational performance, financial results, project execution, staffing, team development, safety, and customer satisfaction across a defined region. The ideal candidate brings strong business and financial acumen, technical expertise, and a passion for developing teams while delivering exceptional service outcomes.

What You'll Do

• Manage regional profit and loss performance, forecasting, budgeting, and capital planning.
• Lead and develop a team of field service professionals, including hiring, training and certification, performance management, and talent development.
• Oversee execution of service projects, including scheduling, subcontractor management, procurement, contract administration, and customer communication.
• Ensure compliance with quality, safety, DOT, and OSHA requirements.
• Provide technical support to customers and field crews.
• Project site supervision when required.
• Review field testing data and approve final project reports before customer delivery.
• Support sales efforts through customer relationship development, quoting, scope reviews, job walks, and technical presentations.
• Drive continuous improvement initiatives focused on safety, operational efficiency, quality, and customer satisfaction.

Required Qualifications

• Bachelor's degree in Engineering, or a bachelor's degree with demonstrated ability to apply and communicate technical concepts.
• Experience in utility or electrical services, specifically power transformers
• Strong leadership, organizational, and business management skills.
• Experience managing budgets, forecasts, and operational performance metrics.

Preferred Qualifications

• Familiarity with sales techniques, marketing concepts, and business development activities.
• Knowledge of DOT and OSHA regulations.

Working Environment

• Office-based and field-based work, including customer sites and manufacturing facilities.
• Approximately 30% travel required.

Why Join Us?

Culture

• We take pride in a culture rooted in strong values, meaningful behaviors, and a deep sense of purpose. Our commitment to our people, community, and the environment shapes who we are and how we work. At Prolec, you'll feel supported, included, and connected.

Leadership

• Our leadership philosophy centers on inclusivity, growth, and transparency. We invest in our people through comprehensive training, ongoing professional development, continuous coaching, and clear performance expectations - empowering everyone to achieve their highest potential.

Environment

• We create an environment where employees can excel. From modern facilities and collaborative spaces to innovative technology and engaging company events, we provide the tools and atmosphere that enable high-quality work and seamless teamwork.

Wellness

• We recognize that well-being extends beyond the workplace. That's why we support our employees and their families through programs that promote personal, financial, physical, and family wellness. Our holistic approach ensures you can thrive both professionally and personally.

Prolec-GE Waukesha, Inc. is an equal opportunity employer and makes employment decisions without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetic information, disability, protected veteran status, or any other reason prohibited by applicable law.