10 - Customer Focused Team Manager 2

Select how often (in days) to receive an alert: 10 - Customer Focused Team Manager 2 Date: Jul 10, 2026 10 - Customer Focused Team Manager 2 Req ID: 138262 Hiring Manager: Erick Colbert Band: 10 Region: Americas Country: USA State/Province: Texas City: Richardson General Overview Functional Area: OPS - Operations Career Stream: CPM - Customer Program Management Role: Manager 2 SAP Short Name: MG2 Job Title: Customer Focused Team Manager 2 Job Code: MG2-OPS-CFT Job Level: Band 10 Profile-Holding: Y Direct/Indirect Indicator: Indirect Summary Detailed Description Performs tasks such as, but not limited to, the following: Leads a Customer Focused team within a site. Has overall business responsibility for the execution of the business of a customer or small group of customers. The CFT will include program mgt & some or all of the following functions reporting either directly or indirectly; SCM (planning & purchasing), engineering, & quality. The CFT may include some manufacturing operations, particularly those specialized for the particular customer group. With guidance from GCU or senior mgt, ensures the CFT generates value for the customer from their business with CLS, & seeks to develop customer loyalty. Leads the creation & implementation of action plans comprehensively to resolve customer issues. Promotes implementation of continuous improvement in CFT activities using lean & 6S methodologies. Plans, manages & controls CFT performance by implementing overall direction & priorities. Ensures availability of appropriate resources, tools, equipment & support to meet customer requirements within the CFT, & advocates to have these requirements met by site functional leads. Monitors performance of business execution using MOR & other appropriate metrics. Reporon performance to customer, site management & (where required) GCU Leadership. Responsible for financial performance of the business. Ensures that all financial metrics (Pricing, service billing, ROIC A/R etc.) are managed within contract requirements. Recommends & manages the CFT budget & financial forecast. Works with the sales/BD on establishing customer prices, either for new business opportunities or periodic (quarterly) pricing reviews. Selects employees, assigns objectives, reviews performance & makes recommendations on employee compensation. Works with functional leads to evaluate CFT member performance & sets customer focused objectives. Coaches for improved performance, approves disciplinary actions & reassigns personnel as necessary to optimize CFT performance. Accountable for employee satisfaction improvement within CFT. Participates in & may lead cross-functional process improvement groups. Supports corporate or site-wide initiatives. Independently represents company to customer at working level. Acts as a senior customer contact under guidance of GCU. Knowledge of the production process and the tools and equipment used in the process. In-depth knowledge and understanding of the business unit and how decisions impact customer satisfaction, product quality, on-time delivery and the financial performance of the unit. Ability to coordinate a wide variety of resources to meet operational, supply chain and financial targets using CLS Project Management methodology where appropriate. (See Has well developed skills in the following CLS defined competencies: Personal Attributes, Interpersonal; Business Technical and Leadership Competencies (see Ability to influence colleagues in specialist and corporate areas to achieve requirements of CFT in line with agreed schedules. Ability effectively to lead, manage, mentor and motivate a diverse group of employees to achieve challenging targets within tight time deadlines Ability to use some or all of the following PC applications: Word, Lotus Notes, Excel, PowerPoint, MS Project Physical Demands Duties of this position are performed in a manufacturing environment with occasional exposure to elements such as noise, dust, chemicals, operating machinery, temperature extremes, etc. Duties may require periodic sustained visual concentration on a computer monitor or on numbers and other detailed data. Occasional overnight travel is required Above demands are carried out within the local existing Health and Safety guidelines Typical Experience Eight plus years of experience Typical Education Bachelor's degree in related field, or consideration of an equivalent combination of education and experience. Educational Requirements may vary by Geography Notes This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time. Celestica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. This policy applies to hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral and other aspects of employment and also states that retaliation against a person who files a charge of discrimination, participates in a discrimination proceeding, or otherwise opposes an unlawful employment practice will not be tolerated. All information will be kept confidential according to EEO guidelines. Celestica is an E-Verify employer. Nearest Major Market: Dallas Nearest Secondary Market: Fort Worth Job Segment: Supply Chain Manager, Supply Chain, Project Manager, Supply, Engineer, Operations, Technology, Engineering #J-18808-Ljbffr Celestica Inc.