Strategic Accounts Associate

Location: Las Vegas, NV, United States Job ID: 88835 We Elevate... Quality of urban life Our elevators, escalators, and moving walks safely transport more than twobillion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhancesquality of life for communities, and contribute to making places more accessible,inclusive, and sustainable for all. By joining us, you don’t justbecome part of our success story; you help shape the future and continue ourrich legacy that started back in 1874. Strategic Accounts Associate Your main responsibilities This position follows Pacific Time Zone business hours (10:00 AM–7:00 PM ET) and may be based in any Schindler office across the United States. Process a fast paced, high volume of emailed Work Order requests submitted by customers utilizing Third Party Work Order Management Systems, ensuring accurate updates and timely workflow execution. Provide courteous, friendly, and efficient customer service via telephone, email, and Work Order communications to both external and internal customers, ensuring consistent, helpful, and solution focused support. Provide timely and reliable follow up on all open Work Order requests, maintaining organized tracking and ensuring efficient resolution. Serve as a priority customer concierge by coordinating between Schindler service, sales, and management teams to schedule service requests, repair upgrades, testing, proposals, and other customer needs submitted through Third Party Work Order systems. Coordinate with Field Staff and Strategic Account Managers to manage customer expectations by monitoring work order SLAs and maintaining clear communication with customers through detailed work order notations. Follow the Standard Escalation Procedure to address and resolve open customer concerns promptly and effectively. Provide regular reports on open customer requests to both internal and external stakeholders using Microsoft Excel, ensuring accurate data tracking and clear visibility into request status. Upload sales proposals to Third Party Work Order systems on behalf of Schindler sales staff and promptly notify sales and superintendent teams when customer responses are received. Participate in customer conference calls alongside Strategic Account Managers and Priority customers, providing updates, addressing inquiries, and supporting effective communication. What you bring Minimum Education Level: High School Graduate Other Special Requirements ELEC/MECH Engineering, drawing and BOM Manufacturing process, equipment, routing Multiple task management and project management Problem solving skills or lean six sigma Functional/Technical Expertise Engineering understanding (mechanical and electrical; print reading) Supply Chain and Industrialization knowhow and experience Analytical competency (data mining, problem analysis; strong Excel skills) (1-3 years) Strong communication and interpersonal skills SAP knowledge of material management, including design and implementation What’s in it for you? Fully vested 401k match, up to 7% of total eligible compensation. Competitive Medical, Dental and Vision Plans - Effective from first day of hire. 3 weeks’ vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays. Tuition Reimbursement - Eligible after 6 months of service. Parental Leave – 100% base pay for 6 consecutive weeks within first year of achild’s birth or adoption. A wide range of development opportunities to boost your professional and leadership growth. Base Salary $37,100 - $46,100 hourly The above represents the typical salary range for this position. Revisions to the range may be considered based on your experience, education, location, demonstrated skills, and alignment with business priorities. Please note that the compensation listed reflects only base salary and does not include variable incentives or benefits. This position is eligible for an annual bonus based on performance. Become part of our team, help us enhance quality of life and drive innovationwhile raising the bar for safety and sustainability. We value your diverse skills andperspectives as together we shape the sustainable cities of today and tomorrow. Core Values Safety: Uphold the highest safety standards for all. Integrity and Trust: Foster honest, ethical relationships. Create Value for the Customer: Deliver innovative, reliable solutions. Quality: Ensure excellence in every product and service. Commitment to People Development: Nurture our people, they are the heart of our success. At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status. Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency. #J-18808-Ljbffr Schindler