Technical Support Analyst

Technical Support Analyst

Play a key role supporting critical digital systems that enable healthcare delivery nationwide • Join a collaborative Digital Services team focused on innovation, learning, and service excellence • Work from where you are in NZ| Permanent, full-time role

Health New Zealand | Te Whatu Ora is the country's largest employer, delivering universal public healthcare to more than five million New Zealanders.

We provide essential hospital, specialist, and community health services across 80+ locations – from large urban centres to rural towns and remote communities.

Our goal is to improve health outcomes for all New Zealanders by delivering equitable, accessible, and innovative care.

About the Role

We are looking for a Technical Support Analyst to join our Clinical Portal team within the Core Clinical and Specialised Applications portfolio.

In this role, you will support the primary clinical portals used across the Central Region of Health New Zealand. Working closely with clinicians, business stakeholders, vendors, and technical teams, you will investigate issues, support system maintenance and upgrades, manage incidents and service requests, and help ensure our applications remain reliable, secure, and fit for purpose.

This role offers an excellent opportunity to build your technical capability while contributing to knowledge sharing, documentation, and continuous improvement initiatives that enhance service delivery across Health New Zealand. You'll also develop a deeper understanding of system integrations, technical architecture, and application behaviour, working closely with development and engineering teams to investigate complex technical issues and support ongoing improvements.

In this role, you will:

• Provide first-line technical support, logging, classifying, and resolving incidents and service requests
• Troubleshoot application and system issues to ensure reliable performance
• Perform routine system maintenance and contribute to continuous improvement initiatives
• Deliver high-quality user support and guidance across a range of applications and platforms
• Work closely with product, development, and delivery teams to resolve complex issues
• Contribute to documentation, knowledge sharing, and process improvements
• Follow information security, health and safety, and compliance requirements
• Support national digital initiatives and service improvement programmes

From time to time, you may be required to work outside normal hours, participate in on-call rosters, or support major incidents and project go-lives.

About the Team / Service / Location

The Digital Applications & Products group sits within Digital Services and plays a critical role in ensuring Health NZ's systems remain stable, secure, and effective.

Our teams support clinicians, hospitals, and operational services nationwide, helping ensure kaimahi remain connected and supported through reliable digital solutions. You'll join a collaborative, supportive environment that values learning, teamwork, and continuous improvement.

About You

You're a proactive and customer-focused technical support professional who enjoys solving problems and helping others. You thrive in a fast-paced environment, communicate clearly, and take pride in delivering high-quality service.

You will bring:

• 3–5 years' experience in a technical support or IT support role
• Strong troubleshooting and analytical problem-solving skills, with the ability to investigate technical issues across applications, integrations, and underlying systems.
• Ability to effectively partner with development and engineering teams to manage technical incident resolution, root cause analysis, and the implementation of fixes and improvements.
• Experience supporting a range of hardware, software, and operating systems
• Experience using service management systems such as ServiceNow or Jira Service Management
• Strong communication and interpersonal skills
• A customer-first mindset and a commitment to service excellence
• A relevant tertiary qualification and/or IT certification (e.g. CompTIA A+)
• Experience working in the health sector (desirable)
• A demonstrated understanding of Te Tiriti o Waitangi and a commitment to equitable health outcomes

Working for Health New Zealand

Health New Zealand | Te Whatu Ora is committed to delivering excellent healthcare for all New Zealanders. We embrace diversity and inclusion so that our workforce reflects the communities we serve. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

How to Apply

To apply, please click "Apply now."

All applications must be submitted through our online careers portal by 11:59PM on Monday, 10th August 2026.

If you have any questions about the role, please contact Ash Mohan at View email address on click.appcast.io

Whilst Health New Zealand is undergoing change, affected employees will be given preference and priority for this position.