Technical Support Analyst I

Job Description BAE Systems Cyber Security Products (CSP) group is looking for a motivated junior IT professional to join our support engineering team in Reston, Virginia. Our support engineering team provides support to CSP sales managers and customers in requirements capture, architecture recommendations, CDS implementation, training, and post-sales support. At CSP you will learn how to interpret the National Cross Domain Strategy & Management Office (NCDSMO) Raise-the-Bar (RTB) requirements for CDS development and deployment. CSP support engineers interact not only with government leadership at NCDSMO, but also with government customers (military and civilian), defense contractors, other CDS firms, and the internal developers of our products both domestically and abroad. Support engineers provide customer support both from the home office and at the customer sites. This position does require travel to both US and international locations.

In this job, you will:

• Provide pre- and post-sales support of BAE SYSTEMS CDS products.
• Perform professional technical work that requires in-depth knowledge and diversified application of NCDSMO RTB requirements.
• Generate technical documentation (e.g., Word, Excel, PowerPoint, and Visio) of proposed and as-built CDS implementations.
• Provide on-site as well as remote assistance to CSP customers on the implementation, management, and operation of BAE SYSTEMS CDS products.
• Work closely with the sales managers, support engineering, testing, and development teams.
• Apply critical thinking skills to discern technical security requirements delivered from non-technical and/or non-security focused professionals.

Required Education, Experience, & Skills

• Bachelor’s degree in Computer Science, Cybersecurity, Information Technology, or similar.
• 4 years IT support in Linux/UNIX environments (technical certifications can be substituted for degree requirement)
• Problem solving and critical thinking skills.

Preferred Education, Experience, & Skills Current Security Clearance preferred but not required.

Pay Information
Full-Time Salary Range: $63653 - $108210

Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.


Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.

About BAE Systems Electronic Systems BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it’s what we do at BAE Systems. Working here means using your passion and ingenuity where it counts – defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team—making a big impact on a global scale. At BAE Systems, you’ll find a rewarding career that truly makes a difference. Electronic Systems (ES) is the global innovator behind BAE Systems’ game-changing defense and commercial electronics. Exploiting every electron, we push the limits of what is possible, giving our customers the edge and our employees opportunities to change the world. Our products and capabilities can be found everywhere – from the depths of the ocean to the far reaches of space. At our core are more than 14,000 highly talented Electronic Systems employees with the brightest minds in the industry, we make an impact – for our customers and the communities we serve.

This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.