Compliance Analyst

Job Description and Duties

The Bureau's Compliance Unit is a team of individuals who work in a collaborative environment. We are looking for enthusiastic and motivated individuals to join our team.

Under the supervision of the Supervisor I, the Compliance Analyst is responsible for a wide variety of tasks that include processing incoming consumer complaints, handling incoming consumer phone calls, performing investigations into violations of the Bureau's laws and regulations, and conducting research in order to make case recommendations to management.

You are encouraged to apply if you are interested in a challenging opportunity in a team-oriented environment. You will find additional information about the job in the Duty Statement.

In all job functions, employees are responsible for creating an inclusive, safe, and secure work environment that values diverse cultures, perspectives, and experiences, and is free from discrimination. Employees are expected to provide all members of the public equitable services and treatment, collaborate with underserved communities and tribal governments, and work toward improving outcomes for all Californians. 

Please let us know how you heard about our position by taking this brief survey.

CalCareers Exams: Once you find the job you want, we need to learn more about you. We will evaluate your education, experience, abilities, and knowledge through an assessment. The assessment process can take many forms, including an interview or exam, depending on the job.

You will find additional information about the job in the .

Working Conditions

Candidates who reside outside of the State of California may be admitted to the job interview. However, they must reside in the State of California once they are hired and start working.

Effective July 1, 2025, the State of California implemented the Personal Leave Program 2025 (PLP 2025) which reduces an employee's monthly salary in exchange for leave credits. Employees appointed to this classification will have their monthly salary reduced and will accrue hours of PLP 2025 on the first day of each pay period as outlined on "Section 2113 - Personal Leave Program (PLP)" of the CalHR Manual. The salary range(s) included on this job posting do not reflect the reduction in pay.

The incumbent works up to 40 hours weekly in an office setting, with artificial light and temperature control. The incumbent will need to position themself to retrieve files and occasionally lift and transport boxes, files, or office equipment, weighing up to 10 lbs. Knowledge and proficiency in using personal computers, standard office software, and telephone are essential. The incumbent must be able to remain in a seated position for extended periods.

TELEWORK:

Telework may be considered with prior approval from management. DCA follows the state's directive to include Telework for its employees and can be discussed further during the interview process.

Special Requirements

Criminal Offender Record Information: Title 11, section 703 (d) of the California Code of Regulations requires criminal record checks of all personnel who have access to Criminal Offender Record Information (CORI). Pursuant to this requirement, applicants for this position will be required to submit fingerprints to the Department of Justice and be cleared before hiring. In accordance to DCA's (CORI) procedures, clearance shall be maintained while employed in a CORI-designated position. Additionally, the position routinely works with sensitive and confidential issues and/or materials and is expected to maintain the privacy and confidentiality of documents and topics pertaining to individuals or to sensitive program materials at all times.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Maintain flexibility, accountability, and dependability.

• Strong research and investigative skills.

• Possess exceptional customer service skills.

• Strong organizational and time management skills.

• Ability to work independently and cooperatively as a team.

• Ability to interpret and apply administrative statutes and regulations.

• Experience working with computer programs and/or databases (Word, Excel, Adobe, etc.)

• Exceptional writing and proofreading skills.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Statement of Qualifications

It is essential to read this advertisement in its entirety. The Std. 678 application with employment information MUST be complete, including employment dates, duties and responsibilities. Candidates who submit only some required documentation (incomplete application package) may be eliminated from the selection process. Interested applicants MUST submit a Statement of Qualifications (SOQ) for this position. A resume does not take the place of the application or SOQ. All applications will be thoroughly reviewed, and the most qualified candidates will be invited to an interview.   SOQ copied from a duty statement or plagiarized will not be accepted.

SOQ INSTRUCTIONS: The SOQ must be two (2) pages or less, single-spaced, using Arial 12-point font with your Job Control (JC) # in the upper right-hand corner.

SOQ PROMPT: Describe your education, training, skills, competencies, and work experience relating to the job description and desirable qualifications. Provide specific examples involved in these activities.

An SOQ that do not answer the prompt listed above, or that do not follow the instructions will be disqualified.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications - A statement of qualifications is required for this position. Please refer to the Statement of Qualifications Requirement section for instructions.