Intake Specialist

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Location Tarlani Healthcare Full-Time/Part-Time Full-Time Shift Days Exempt/Non-Exempt Non-Exempt Job Summary The Intake Assistant is responsible for contacting newly accepted patients, introducing the organization, and verifying their information in the referral in order to create comprehensive intake records. Intake Assistant reports to the department lead, administrator, and/or DON. Responsibilities Answer phone calls and messages. Respond to patient/customer inquiries while maintaining high-quality customer service standards. Provide accurate and clear explanations of solutions; manage patient/customer complaints or escalations with professionalism and empathy and work to resolve issues promptly. Constantly check and keep faxes updated. Print, collect, organize, and manage all accepted referrals, process for information verification and data entry. Keep the referral log up to date and make sure all accepted referrals are reported into the log. Distribute charts and information in a timely manner for further processes. Call newly accepted patients, introduce the company, and verify their information in the referral. Maintain a professional, positive, and motivated working environment. Implement given tools and materials on daily basis. Maintain good communication and professional relationships with the other department. Job Type: Full-time Rate: $21.00 - $25 per hour Benefits 401(k) Dental insurance Employee assistance program Health insurance Paid sick time Paid time off Vision insurance Medical specialties: Home Health Schedule Holidays Monday to Friday Overtime Weekends as needed Skills Required Excellent interpersonal communication and organizational skills. Able to work under high pressure and in a fast pace environment. Flexible and fast learner Problem-solving skills. Critical thinking and ability to use the best judgment. Excellent written and verbal communication skills. Managerial, operational, and organizational skills. Qualifications Working knowledge of home health requirements. Experience working in a fast-paced environment. Experience using the EMR system. This position is currently accepting applications. #J-18808-Ljbffr TARLANI Healthcare