Merchant Systems Analyst

Position Number: 000318 Department: Financial Services (Adm) Employment Type: Permanent - Full-time Months Per Year: 12 Essential Duties and Responsibilities: Merchant System Solution Technical Consultant – Serve as the subject matter expert in University payment card acceptance solutions. Maintain knowledge in merchant systems, payment applications, related business processes, PCI (Payment Card Industry) standards, and other policies and requirements. Use expertise to analyze departmental operational needs to anticipate problems, recommend compliant solutions or system modifications to achieve strategic goals, and operate within the bounds of established policy and procedures. Continuously work to improve card processing operations and respond to changing needs and technologies. Use creative and critical thinking to evaluate requests, issues, and/or merchant system problems and recommend compliant solutions. Consult, advise, and direct University staff across all levels (e.g., cashiers to departmental directors) with merchant system solutions. Merchant Systems and Technology Management – Manage all University payment card acceptance operations, including POS terminals, payment card applications (i.e., creating/editing online storefronts and implementing third party integrations). Oversee and troubleshoot issues that arise with user access management for merchant systems and Point of Sale(POS) terminals. Assist Cashiers with the user access audit for merchant systems that includes First Data, American Express, and TouchNet. Resolve issues that might arise in the implementation of processing systems, reporting systems, or internal systems related to the payment process or changes dictated by PCI, NC OSC, UNC GA, and/or University policy. Serve as the lead technical liaison between campus merchants, colleagues, external resources, and OneIT on issues that arise involving payment card processing systems. Review and analyze annual merchant PCI validation documentation based on system and payment card security knowledge; follow up as needed to ensure accuracy of payment card processing systems. Work in conjunction with OneIT to oversee payment card system security. Assess and resolve unprecedented problems that require research and review of policy and procedures for the program or assigned components. Monitor merchant system databases, schedules, and reports. Analyzes software applications for their functionality and system requirements, in relation to our state contracted merchant services provider and supported payment gateways. Third Party System Integrations – Communicate technical policies and procedures and necessary system implementation guidance to all campus merchants clearly and effectively. Analyze software applications for their functionality and merchant system requirements, in relation to our state contracted merchant services provider and supported payment gateways. Define scope, goals, tasks, deliverables, timelines, tools, and resources necessary to implement merchant system solutions, and ensure accountability. Serve as the lead technical consultant for campus merchants, colleagues, external resources, and OneIT on project teams involving payment card processing systems. Coordinate with acquiring banks, payment gateways, third-party services providers, and campus merchants to initiate setup, lead testing efforts, and ensure PCI compliant payment integrations. Merchant Services and Data Analysis – Maintain and enhance positive professional working relationships with all merchant stakeholders to increase credibility for building support and reaching consensus when explaining and interpreting program policies and procedures within assigned area(s). Develop, conduct, and facilitate training on payment card processing systems to enhance campus merchant knowledge and department operations. Provide guidance and expertise to campus merchants on Merchant Services initiatives and develop staff's knowledge of payment card processing from online technologies and gateway reports to point of sale equipment and device troubleshooting. Assess the needs of campus merchants, determine gaps, and recommend changes in payment card processing systems, procedures, workflow and work assignments to improve efficiency and effectiveness. Assist the Merchant Services Manager with data analysis, as needed. Assist the Cashiers and campus merchant staff with merchant reports, as needed. Other Job Duties Contributes to University payment card acceptance policies and procedures. Contributes to the PCI DSS annual validation process. Maintains process documentation and compliance timelines. Minimum Experience / Education: Bachelor's degree and three (3) years of experience with merchant systems and technology; or an equivalent combination of education and experience. Preferred Education Skills and Experience: Experience with Fiserv, TouchNet, Bluefin, Clover, Braintree, Banner, WebFocus, Excel, Google applications, or similar merchant processors, gateways, and technology systems preferred. Strong working knowledge of computer systems, networking, and payment applications. Adept with learning new technologies; detail-oriented and organized. Ability to work independently with minimal supervision, while at the same time collaborative, proactive and team-oriented with ability to multi-task. Certified PCIP, PCI ISA, or PCI QSA #J-18808-Ljbffr The University of North Carolina at Charlotte