Product Support Engineer I - Aircraft Connectivity & Tactical Communications

• ** Must have a SECRET Clearance or be able to obtain and maintain one ***
• ** Aerospace or Defense background ***

We are hiring a Product Support Engineer I – Aircraft Connectivity & Tactical Communications to support aircraft connectivity and computing systems. This contract-to-hire role will provide Tier 1 assistance for deployed systems and support the installation, testing, troubleshooting, and improvement of concept and prototype products. Responsibilities: Provide real-time technical support to aircrews through chat and email Support product and system-prototype installation and testing Perform basic troubleshooting, equipment restarts, and connection cycling Detect and document system errors, defects, and corrective actions Prioritize incidents according to mission urgency Escalate unresolved issues to engineers and higher support tiers Coordinate corrective actions with engineers, operators, and customers Document activity in a classified ticketing system Monitor deployed-system health and identify recurring trends Develop and maintain knowledge-base documentation Required qualifications: Bachelor’s degree in a related field or an applicable combination of education and experience Two years of Aerospace, defense, government, DoD, or military background Exposure to wireless networks, tactical communications, and personal computers Familiarity with system-level maintenance of network and communications systems Basic familiarity with Windows and Linux environments Strong communication, customer-interface, and ticket-documentation skills Logical troubleshooting and escalation judgment Ability to obtain an interim Secret clearance upon hire and progress toward full clearance Ability to work fully onsite and transition to future shift-based coverage Preferred qualifications: Experience with help desk operations and ticketing systems Familiarity with Ubuntu, Red Hat, Kubernetes , or containerized environments Knowledge of military operations, units, and logistics Familiarity with communications-system and sensor integration Ability to read schematics and service manuals and follow test procedures RF, vehicle-installation, or equipment-maintenance experienceolk? Security+, Network+, or A+ certification Note: Candidates must be open to future morning, afternoon, overnight, weekend, or rotating coverage as the operation expands to 24/7 support. #J-18808-Ljbffr Revolution Technologies