Account Executive- American Market

Job Description:

The Sales Account Executive serves as a liaison between the sales team and clients, ensuring high levels of customer satisfaction while facilitating the sales process from prospecting through post-sale support. This role requires strong communication, negotiation, and relationship-management skills to drive revenue growth and maintain long-term client partnerships.

** Background working for Japanese/ Asian food distribution company and deep understanding of Japanese culture**

Responsibilities:
Business Development & Prospecting
• Conduct market research to identify selling opportunities and evaluate customer needs
• Actively seek new sales opportunities through cold calling, networking, and social media
• Set up meetings with prospective clients and understand their needs and concerns
• Participate in exhibitions, conferences, and industry events
• Obtain orders and establish new accounts, including supporting account opening documentation

Sales Execution & Client Presentations
• Prepare and deliver presentations on products and services
• Submit orders using approved price lists and product information
• Conduct product and price comparisons to support purchasing decisions
• Adjust sales presentations based on the customer type or market segment
• Negotiate and close deals while addressing objections professionally
• Meet weekly, monthly, and quarterly sales targets

Account Management & Customer Relationships
• Maintain strong, long-term relationships with customers
• Manage existing accounts, including accounts receivable (A/R) and merchandise returns
• Troubleshoot and resolve customer concerns or issues
• Gather customer feedback and share insights with internal teams
• Inform customers of promotions, discounts, and new products/services

Customer Service & Operational Coordination
• Provide excellent customer service by responding promptly to inquiries and requests
• Coordinate with customers during peak periods to ensure service continuity
• Ensure product availability for sales and demonstrations
• Maintain comprehensive knowledge of products, services, and market trends

Financial & Reporting Responsibilities
• Support A/R management and contribute to gross profit growth
• Prepare regular reports including sales activity, call reports, work plans, and territory analysis
• Create reviews and reports with sales and financial data
• Track and manage business expenses (mileage, tolls, parking, etc.)

Team Collaboration & Continuous Improvement
• Collaborate with team members to achieve departmental goals
• Keep management informed of performance and sales activity
• Perform other related duties as assigned

*Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time; This description reflects management’s assignment of essential functions; it does not restrict the tasks that may be assigned*

Qualifications:
• Proven experience as a Sales Executive or relevant role
• Proficiency in English
• Excellent knowledge of MS Office
• Remarkable sales experience in food and beverage industry and passionate for healthy organic, fair trade and sustainable foods
• Ability to regularly call on existing and potential customers and manage pricing and monitor credit term compliance
• Can speak, read, and write Japanese/English
• Hands-on experience with CRM software is a plus
• Thorough understanding of marketing and negotiating techniques
• Plus if you speak Japanese but not mandatory

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