Onboarding Specialist

Summary

As an Onboarding Specialist, you will be responsible for onboarding and supporting new and existing customers. The primary objective of this role is to configure the Velocity1 suite of products based on the customer’s requirements while also training them on the product. The Onboarding Specialist will work closely with our Sales and Pre-Sales teams, where you will use your product expertise and strong communication skills to wow our customers.

Objectives

• Customer centric orientation with strong communication skills.
• Ability to translate business requirements into product use cases or technical requirements.
• Configure V1 suite of products based on customer requirements and needs.
• Ability to learn and adapt quickly to new products or updates to existing products.
• Delight customers using critical thinking and complex problem-solving skills.
• Train customers and their teams on the day to day use and administration of the product.
• Document the onboarding steps for future reference and to transition to other teams as needed.
• Demonstrate ability to multi-task and work on multiple projects and successfully deliver on-time.
• Develop a good understanding of configuration best practices as it relates to the V1 suite of products.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Plan, schedule and execute all stages of technology implementations projects- unified communications, surveillance systems, IT solutions, etc.
• Support of sales teams, technical account managers (TAMs), and technology staff on projects.
• Be comfortable and adaptable to the needs of a rapidly growing organization with strong communication skills, work ethic, and a customer service mentality.
• Passion to solve customer requirements using our products.
• Work with engineering and implementation teams as needed.
• Documentation and paperwork.

Work Environment

Typical work environment consists of professional office environments and occasional field locations. This role routinely uses standard office equipment such as computers, phones, and printers.

Physical Demands

• Must be able to carry approximately 25 lbs. if required
• Must be able to move lightweight equipment if required

Position Type/Expected Hours of Work

Work hours usually follow typical professional office hours, occasional after-hours work may be required due to customer request. Job can be done remote through various meeting platforms provided.

Travel

Minimal overnight travel required. Majority of travel will be for onsite training engagements during business hours. Special circumstances and company events may also require additional travel.

Required Education and Experience

• High school diploma
• Minimum of 2 years project management/ administrative experience
• Proven working experience in project management environment
• Basic understanding of current technology trends and concepts
• Excellent client-facing and internal communication skills
• Excellent written and verbal communication skills
• Solid organizational skills including attention to detail, time management and multi-tasking skills
• Proficiency in Microsoft office applications

Preferred Education and Experience

Bachelor’s degree or equivalent studies preferred

AAP/EEO Statement

Velocity1 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Other Duties

Please note that the job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Opportunity Employer


This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.