Customer Service Representative

Senior Service Advocate

We're building a world of health around every individual shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger helping to simplify health care one person, one family and one community at a time.

The Senior Service Advocate serves as the Single Point of Contact for handling member service inquiries, issues and process requests received via telephone. Acts with fast knowledge using integrated service tools. Engages, consults and educates members based upon the member's unique needs, preferences and understanding of the Integrated Service Model (ISM) suite of services.

This role will be hybrid in our Hartford office, located at 151 Farmington Ave, Hartford, CT 06156.

Qualified new hires are eligible for a $2,000 sign-on bonus after 9 months of service. Must remain continuously employed for a minimum 12 months.

This position pays $21.50 per hour.

Required Qualifications

Ability to build trusting relationships by taking accountability to fully understand the member's needs.

Ability to resolve complex issues with sensitivity and discretion.

Uses communication skills to build relationships with both internal and external members/constituents.

Ability to multitask and handle multiple functions and/or multiple products while maintaining and/or exceeding performance standards.

Demonstrates professionalism and presents a positive image when interacting with members and constituents.

Demonstrates strong member focus and utilizes all available resources to ensure prompt member satisfaction.

Demonstrates functional expertise and leadership ability.

Customer Service experiences in a transaction-based environment such as a call center or retail location preferred, demonstrating ability to be empathetic and compassionate.

Preferred Qualifications

Strong communication skills

Understanding of medical terminology

Problem solving skills

Computer literate, Microsoft Word and Excel experience a plus

Education

High School Diploma or G.E.D.

Some college preferred

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$18.50 - $38.82

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full?time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well?being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 08/17/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.