Account Support Specialist

Job Description

Job Description

Crestfield Talent is seeking a professional and organized Account Support Specialist to assist with customer accounts, service requests, and day-to-day account coordination in Philadelphia.

This role is suited for someone who communicates clearly, stays organized, and is comfortable working with customers while supporting internal teams.

Responsibilities

• Assist customers with routine account questions and service requests

• Update customer information and account records

• Follow up on open requests and pending items

• Coordinate account needs with internal departments

• Respond to customers by phone and email

• Prepare basic account documentation

• Track follow-up activity and outstanding tasks

• Maintain accurate and organized customer records

Qualifications

• Strong communication and customer service skills

• Good organization and attention to detail

• Comfortable using computers and CRM systems

• Able to manage multiple customer requests

• Professional and dependable

• Previous customer service, account support, or office experience is preferred

Skills

Account Support • Customer Service • CRM • Client Relations • Phone Support • Email Communication • Account Administration • Customer Follow-Up • Communication • Organization • Time Management

Position Highlights

• Full-time schedule

• Paid training and onboarding

• Professional office environment

• Customer and account support experience

• Opportunities for professional growth