Hotel Front Desk Agent

Why You'll Love Working With Us: At Hampton Inn Viera, we’re committed to creating a positive, rewarding environment for both our guests and our team members. As a Front Desk Agent, you'll be the face of the hotel—delivering outstanding service and ensuring each guest’s stay is smooth, friendly, and memorable. We offer competitive benefits, including: Medical, Dental & Vision Insurance 401(K) with Company Match Paid Time Off A professional yet friendly work culture Hilton Team Member Travel Discounts What You’ll Be Doing: As a key member of our front office team, you'll assist guests from check-in to check-out, while also helping coordinate services across departments to ensure top-notch hospitality. Your responsibilities include: Greeting guests warmly and handling check-ins and check-outs smoothly Answering phones, managing guest inquiries, and resolving issues promptly Processing reservations, cancellations, and modifications via phone, in person, and through our hotel system Communicating guest needs with housekeeping, maintenance, and other departments Handling payments, balancing cash drawers, and processing transactions accurately Managing guest accounts and updating internal systems Operating the hotel’s switchboard and wake-up call system Monitoring reservations and room availability to maximize occupancy Maintaining a clean and organized front desk area Participating in the Manager on Duty (MOD) rotation Completing shift checklists and handing off effectively to the next team member Who We’re Looking For: A people person with excellent communication and customer service skills Detail-oriented and able to multitask in a fast-paced environment Previous hotel front desk or customer service experience preferred Familiarity with hotel systems and reservations is a plus Flexible availability (including weekends and holidays) High school diploma or equivalent required Must be dependable, professional, and team-oriented Be the Reason Guests Come Back If you enjoy helping people, working with a supportive team, and making a positive impact, we’d love to meet you . #J-18808-Ljbffr Hampton Inn Viera