TAX PROGRAM SUPERVISOR, FRANCHISE TAX BOARD

Salary $4,854.00 - $6,080.00 per Month Job Summary Under the general direction of an Office Services Manager I (OSM I), the Tax Program Supervisor (TPS) leads the high-energy, fast-paced Machines Unit within RDSS. This is a hands‑on leadership role at the center of the department’s automated sorting operations—where technology, teamwork, and problem‑solving come together to keep critical work flowing across the enterprise. Responsibilities Provide strong, motivating leadership to a team responsible for operating, monitoring, and optimizing high-volume sorter equipment. Coach staff, build team strengths, and create a supportive work environment to ensure production stays on track and daily goals are met with accuracy and efficiency. Work closely with vendors and internal support teams to troubleshoot equipment, coordinate maintenance, and maintain peak machine performance. Evaluate workflows, identify improvement opportunities, and contribute ideas that enhance efficiency and service delivery. Guide the team through technical challenges and ensure daily goals are met with accuracy and efficiency. Qualifications Minimum qualifications as described in the Class Specification. Demonstrated leadership ability with a focus on inspiring, motivating, mentoring, and developing high‑performing teams. Strong verbal and written communication skills. Experience with Microsoft Office 365 applications, including PowerPoint, Excel, Word, Outlook, SharePoint, and Teams. Proficiency in problem solving, technical troubleshooting, and effective communication with vendors. Experience in a technology-driven environment and managing high-volume, automated systems. Self‑motivated with a strong work ethic and a proven track record of dependability. Desirable Qualifications Adaptability and flexibility when managing shifting priorities and multiple tasks. Excellent time‑management and organizational skills. Dedicated to providing high-quality customer service. Skilled in building and maintaining effective and cooperative working relationships. Familiarity with FTB’s organizational structure, operations, programs, and related systems. Ability to sit, bend, stand, and walk for extended periods as needed. Working Conditions This position is not eligible for remote work. This position is not eligible for visa sponsorship. Benefits Convenient transportation and commuting options: Light Rail stop, bicycle lockers, free parking, and carpool/vanpool opportunities. Benefit information can be found on the CalHR website and the CalPERS website. Equal Opportunity Statement The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability, gender, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex, and sexual orientation. It is an objective of the State of California to achieve a drug‑free workplace. All applicants for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants. #J-18808-Ljbffr State of California