Membership Sales Ambassador Full Time

A World-Class Team BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you’re stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most. We’re a team built on purpose and opportunity. Join us and be part of something meaningful. Why You’ll Love Working at BJ’s At BJ’s Wholesale Club, our team members are at the heart of everything we do. That’s why we offer a comprehensive benefits package designed to support your health, well-being and future – both on and off the job. Weekly Pay: Get paid every week so that you can manage your money on your terms. Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household. Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave. Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle. 401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older). Employee Stock Purchase Plan: Accumulate funds through after‑tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount. *Eligibility requirements vary by position. Job Summary Responsible for executing Acquisition 365, renewing, upgrading, cross‑selling BJ’s Loyalty Programs. Also responsible for merchandise returns, exchanges, pick‑ups, and general customer service inquiries. Provides excellent and efficient member service. Responsibilities Carry out job functions and responsibilities as assigned. Support the application of club policies, procedures and compliance. Act with honesty and integrity and lead with the member in mind to address any and all concerns and to escalation as appropriate. Ensure a safe and positive environment for our members and each other. Embrace inclusion and diversity, by working together with collaboration and respect. Work as a team to achieve goals. Move with speed and agility in everything we do. Innovate and adapt so we can move as fast as the world around us. Maintain a friendly and positive attitude. Deliver service excellence through all points of contact. Resolve and deescalate to address every member concern. Daily commitment to GOLD Member Standards: Greet, Anticipate, Appreciate (GAA), Fast, Friendly, Full, Fresh, Clean Club Standards. All items stocked and promotional plans executed. Maintain visible, accurate signage. Clean and organized, inside and out. Understand how to access and read production and/or financial performance reporting for your department. Major Tasks, Responsibilities, and Key Accountabilities Promote the BJ’s value proposition regarding acquisition, retention, perks, and the Member experience. Convert potential members by actively and effectively pitching all membership programs in accordance with company policies and practices. Sell BJ’s membership products to potential new and existing members with high energy and determination. Drive toward goal achievement, defined by business established benchmarks and results. Exhibit clear understanding of all BJ’s Membership options, and Co‑Brand credit card. Deliver superior customer service to Members by serving as a first line point‑of‑contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product lookup, and pick‑ups. Follow tax‑exempt/resale membership policies in regard to the retention processes and procedures, including monitoring membership renewals and tax‑exempt/resale status. Resolve member concerns in a courteous and timely manner. Escalate issues to PIC and MOD when necessary. Assist with BOPIC (Buy Online and Pick Up In Club) orders for members. Maintain all club policies and procedures. Perform other duties as assigned, including working in other departments as needed. Regular, predictable, full attendance is an essential function of this job. Qualifications Prior front line/customer service or previous sales experience preferred. Results driven with proven success in goal achievement. Basic math skills preferred. Computer proficiency preferred. Environmental Job Conditions Most of the time is spent frequently remaining in a stationary position on hard surfaces. There may be a need to occasionally position oneself to examine or scan merchandise, including bending, handling, pulling, reaching, and/or stooping. Occasionally requires lifting objects up to 30 pounds. May require lifting and moving heavy and/or awkward objects more than 30 pounds with assistance. Located in a comfortable indoor area with infrequent exposure to temperature extremes and loud noises. There may be occasional contact with cleaning agents. Pay Range Starting from $17.25 per hour. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. #J-18808-Ljbffr BJ's Wholesale Club