Club Manager - 53rd Street

Club Manager

Responsible for the year-round daily operation of a Boys & Girls Club CLC Site with focus on programs and service delivery, supervision of staff, facilities management, budget management, membership data/administration, and reports. This also includes overseeing operations and academic components of Department of Public Instruction (DPI) requirements, grant deliverables (CLC or other grants), and other duties and responsibilities as assigned by Area Director and VP of Operations.

Ensures Club operations meet the requirements set forth by all applicable licensing agencies: DCF, DPI, BGCA, BGCGM, MPS, etc. Responsible for knowledge and compliance to DCF 251 regulations and management of DCF visits and reports.

This role needs an effective leader and communicator, who can coach and develop personnel and teams, motivate staff to adhere to a culture of excellence, and elevate and maximize CLC overall performance. The Club Manager understands BGCGM programs and how it directly ties to the mission of BGCGM, communicates and translates the vision for their team and creates clear strategies. The leader is innovative in their approach to problem-solving in an equitable way.

Required ability to recognize and meet deadlines timelines, handle high workloads, competing demands, interruptions and distractions with composure and ease. The Club Manager is a leader who follows all policies and procedures set forth by the organization with integrity and commitment to ensure high performance.

Mission Impact

• Organizes, directs, and supervises the daily operations of the Club, including recruiting, staffing, training, program scheduling, workflow, building use and maintenance.
• Ensures the Club achieves program targets, outcomes, revenue goals, and contract obligations.
• Assist in recruiting and retaining students for all CLC program activities.
• Ensures compliance for program contracts including those with community partners, and private and public funders.
• Monitor and track accountability of Club programs and operations via required reports, observations, and data. Ensure student and family participation in provided internal and external data tracking systems.
• Reviews and submits DPI 21st CCLC Monitoring Tool and annual CLC Yearly Progress Report (YPR) as required by DPI in accordance with required deadlines. A mid-year and annual review of CLC performance with the full project team is required. CLC programs should also be monitored on a quarterly basis (Oct., Jan., Mar., and May).
• Submits reports monthly and as requested to supervisor.

Safety

• Maintains accurate documentation of Club operations and prepares timely reports.
• Implements the Club's loss control and risk management programs and reports accidents and losses.
• Inspects facility monthly and oversees maintenance and cleaning functions to ensure proper upkeep of equipment and cleanliness of facility.
• Ensures building security and the safety of staff, volunteers, and members.
• Communicates emergency procedures to all using the facility.
• Ensures proper documentation of all issues and incidents related to facilities management.
• Maintains a positive relationship with local police district, legislators, neighborhood associations and school associations. Identifies local partnerships to develop sustainable resources for program operations.

People Power

• Manages the Club staff and volunteers according to the policies and procedures developed by BGCGM and U.S. Department of Education Governance Performance and Results Act (GPRA) requirements.
• Manages compliance and training requirements/regulations of YoungStar and State Licensing.
• Hires, trains, supervises, and evaluates operations staff within the Club. Training includes all mandatory BGCGM training, as well as required DPI, DCF, CQI, and MPS Recreation training where applicable.
• Conducts regular meetings with staff to proper and timely communications.
• Participates in required trainings by the Club, County, State and/or funder. Training should be provided based on quarterly monitoring observations to ensure continuous program improvement, quality, and safety.
• Monitors staff training requirements and ensures staff attends required training.
• Delegates tasks according to team member strengths and interests while suggesting methods and gives examples that provide a roadmap to improved performance.
• Takes time to observe behaviors and performance that contribute or detract from success.
• Highlights performance strengths and weaknesses by giving appropriate and timely feedback.
• Holds staff accountable for organizational goals, job tasks and deadlines critical to the organization's success.
• Fosters relationship with school staff and other community stakeholders.

Financial Sustainability

• Creates and understands an annual budget of up to $145,000 and other revenue sources. Monitors monthly budget reports for Club and acts upon discovery of a revenue or expense variance. Submits expense and cost reports for approval and reimbursement monthly.
• Manages and oversees Wisconsin Shares and other revenue subsidy programs.
• Ensures all BGCGM administrative policies and processes to include but not limited to Human Resources, Finance, Grants and Development & Marketing are adhered to at the Clubs. Respond to emails and requests from other departments within a timely manner.

Education Requirements

One of the following is required:

• Associate's degree (preferably in childcare or related field)
• High School Diploma with Registry Afterschool & Youth Development Credential
• High School Diploma with Registry Childcare Administrator Credential
• Twelve credits in leadership, management, education, physical education, community health, child guidance, recreation, psychology, social work, or juvenile justice, OR Forty-eight credits with at least two credits in school-age child growth and development, OR a combination of two noncredit department-approved courses in school-age care and six credits in leadership, management, education, physical education, community health, child guidance, recreation, psychology, social work, or juvenile justice;
  1. Within one year of assuming the position, additional training is required in staff supervision or coaching/mentoring

Experience Preferences

• At least two years of experience as childcare teacher or center director of a licensed center.
• At least three years of public/non-profit management experience, including experience in managing partnerships, community engagement, and facilities.
• At least three years of proven experience in delivery of youth work programming for young people between the ages of 4-18.
• Considerable knowledge of the mission, objectives, policies, programs and procedures of the Boys & Girls Clubs of Greater Milwaukee.
• Must complete within 6 months of hire:

• CPR
• First Aid
• Suspected Child-Abuse Mandated Report Training (SCAN-MART) or equivalent.
• Shaken Baby Prevention Training, if required.
• Registry level 12 or higher, if required.
• Mandated Reporter Training must be completed within 1 week of hire per DCF.

Skills

• Effective professional writing and communication, time management, and administrative skills with the ability to delegate tasks.
• Fiscal management skills and the ability to create and monitor a budget.
• High level of creativity and problem-solving ability. Demonstrated examples of managing through crisis.
• Advanced computer skills and knowledge with the ability to proficiently utilize Microsoft Office and agency software for tracking budgets and attendance. Ability to learn and utilize new technologies and apply technology to communications, logistics and other key job tasks.
• Ability to manage a staff team of five or more.
• Must have a valid WI driver's license, good driving record, and meet state required automobile insurance minimums.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and use hands to touch, handle, or feel. The employee is occasionally required to stand and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.