Tier 2 Service Desk Specialist: Windows & 365 Expert
Viridien
Viridien in Houston is seeking a Service Desk Support Specialist to deliver Tier 2 technical support across end-user devices, enterprise apps, and hybrid infrastructure. You will troubleshoot Windows endpoints, support Microsoft 365 services, and resolve identity issues to keep users productive. The role emphasizes strong customer service, documentation, and collaboration with IT ops. Candidates should have 2–4 years in similar roles, with hands-on AD, Azure AD, VPN, and on-prem services #J-18808-Ljbffr Viridien
Vacancy posted 2 days ago
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