Virtual Assistant in NY

Job Description

Job Description

Benefits:

• Travel compensation
• Free uniforms
• Training & development

Virtual Assistant (Remote – NY)
Location: Remote (Candidates do not need to be residing in NYC; however, close proximity to the NYC area is preferred for occasional in-person events and team activities.)

Hours: Approximately 5 hours per week to start, with opportunities for additional hours and growth

About Us
Palmer Concierge Physical Therapy is a concierge physical therapy practice dedicated to providing exceptional, personalized one-on-one care throughout New York City. We pride ourselves on delivering a premium patient experience from the first point of contact through every step of care.

We are seeking a highly organized, reliable, and detail-oriented Virtual Assistant to support our administrative operations, assist with patient communication, and contribute to the continued growth of our practice.

This is a remote position. While candidates do not need to live in NYC, individuals located within close proximity to the NYC area are preferred to allow for occasional in-person events, team gatherings, and social media content days. Travel time for approved in-person activities will be compensated.

Key Responsibilities

• Manage incoming calls, patient inquiries, and new patient leads with professionalism and warmth
• Schedule consultations and physical therapy appointments
• Follow up with prospective and current patients via phone, email, and text
• Monitor and respond to emails and voicemails promptly
• Assist with insurance-related administrative tasks as needed
• Provide general administrative support to the clinical team
• Maintain accurate records and assist with administrative tracking
• Support marketing initiatives and social media content creation
• Assist with special projects as the practice continues to grow

Qualifications

• Excellent verbal and written communication skills
• Strong organizational skills with exceptional attention to detail
• Ability to work independently and manage priorities in a remote environment
• Proficiency with Google Workspace (Gmail, Google Calendar, Google Sheets, and Google Docs)
• Professional, friendly, and patient-focused demeanor
• Strong customer service skills and a proactive approach to problem-solving
• Previous experience in administration, customer service, healthcare, or a medical office setting is preferred but not required

Schedule & Growth Opportunities

• Approximately 5 hours per week to start
• Opportunity for additional hours and responsibilities as the practice continues to grow and while primary VA is on vacation 

Requirements

• Remote position; candidates may live outside of NYC but should be within reasonable proximity for occasional in-person events when needed
• Availability to attend occasional in-person team meetings or practice events in NYC
• Reliable internet connection and a quiet, professional workspace for handling patient communication
• Strong understanding of professionalism, confidentiality, and exceptional customer service

How to Apply
Please send your resume to: View email address on us.fitly.work

If you are proactive, organized, detail-oriented, and passionate about creating exceptional patient experiences while supporting a growing healthcare practice, we would love to hear from you. We look forward to meeting you and hopefully welcoming you to the Palmer Concierge Physical Therapy team!

Flexible work from home options available.